Senior Network Maintenance Technician (Cordova, AK)

Description
$2500 Hiring Bonus! GCIs Senior Network Maintenance Technician represent the companys service philosophy by assisting customers who have purchased and are using company products and services and/or are considering purchasing upgrading or expanding their products and services. Provide telecommunications installation and servicing of Video high speed Data and Voice product lines within customer residences and business properties in an efficient and professional manner Provide system wide oversight maintenance repair and quality control of network signal processing. Troubleshoot and repair problems with transmission levels signal losses offair interference and equipment failures to included network analysis headend and outside plant maintenance.ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

• Construct maintain and repair network facilities systems cabling including equipment and related components involved in signal processing amplification and transmission.
• Perform preventative or corrective maintenance such as underground cable locates outage response rewiring or upgrading cabling and equipment impairment mitigation system drive off and repairs.
• Utilize test equipment to measure adjust signal strength to ensure optimum reception.
• Perform routine maintenance surveillance and construction operations on all radio frequency microwave fiber optic AC/DC wireless wireline HFC networks facilities and related components providing video voice and data services.
• Complete routine balancing aligning sweeping proof of performance and required compliance adjustments of components and equipment used to amplify and process signals.
• Monitor and support critical network elements to maintain the continuous operation of network and system infrastructure.
• Carry out assigned construction activities in support of new plant construction rebuilds and existing plant upgrades adhering to applicable construction codes and safety regulations.
• Dig holes lay foundation place poles lay cable and unreel pull and string wire from pole to pole.
• Dismantle move or remove aerial underground or building wire cable equipment poles and hardware. Install and replace power supplies converters and terminal boxes. Operate heavyduty power equipment and hand tools.
• Support senior staff technicians and mentor junior technicians with install test and repair of custom service orders.
• Install service and troubleshoot telecommunications equipment including analog or digital systems for video voice and data services from the tap or demark location to the customers home or office.
• Responsible for basic vehicle maintenance truck stock and following the companys safe driving and other applicable policies.

COMPETENCIES:

• ACCOUNTABILITY Takes ownership for actions decisions and results; openly accepts feedback and demonstrates a willingness to improve.
  • Ability to maintain financial accountability for vehicles inventory (i.e. test equipment) paperwork and safety procedures to minimize claims.
• BASIC PRINCIPLES Interacts with people in a way that builds mutual trust confidence and respect; adheres to GCIs Code of Conduct for Employees the Basic Principles.
• COLLABORATION Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
• COMMUNICATION Conveys thoughts and expresses ideas appropriately and professionally.
  • Ability to articulate technical information clearly and concisely in written and electronic followup reports and work orders regarding system damages and outages complete written and electronic route sheets.
  • Ability to verbally communicate technical information to customers contractors utility workers fellow employees and the general public in an effective manner appropriate with all levels of understanding.
• COMPLIANCE Follows internal controls; protects company and customer confidential information; abides by GCIs Code of Business Conduct & Ethics.
  • Ability to interpret and accurately apply applicable codes regulations policies procedures guidelines etc.
• CUSTOMER FOCUS Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
  • Ability to develop positive rapport with customers; demonstrate fair and equitable treatment of fellow employees and customers.
• RELIABILITY Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings training and other work obligations.
• RESULTS Uses a combination of job knowledge initiative sound decision making innovation adaptability and problem solving.
  • Ability to organize assignments equipment and routing to maximize productivity.
  • Familiar with cable modem systems to include any OTN interface devices troubleshooting techniques and monitoring.
  • Ability to read and understand system design and city street maps.
  • Ability to operate issued monitoring and test equipment.
  • Ability to operate and interpret data from applicable test equipment required to perform installation troubleshooting and repair.
  • Ability to maintain working knowledge of the Companys products services and features offered for video voice and data services.
• SAFETY & SECURITY Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
• Proficient computer skills and MS Office knowledge (e.g. Outlook Teams Word Excel) to complete job duties effectively.
  • Ability to use industry specific programs that track signal leakage outages system monitoring etc.

Senior Network Maintenance Technician

Additional Job Requirements:

This is a senior level position within the telecommunications field outside network maintenance discipline with indepth job knowledge and advanced competency. Functions in a lead role with the ability to act as supervisor if required. Acts as the subject matter expert (SME) on site and anticipates and prevents problems and roadblocks before they occur. Performs the most complex tasks with indepth understanding of routine preventative and corrective network maintenance repairs to field and network facilities and plant providing video voice data and wireless services. Demonstrates advanced proficiency and working knowledge of all areas of function and specialized knowledge in all telecommunications installation modifications and test procedures. Receives minimal instructions on routine work and general instruction on new assignments. Work is minimally supervised with tasks completed accurately and on time with latitude of judgement.

Essential Duties:

Use advanced complex work knowledge and ability to:

• Perform construction installation routine preventative and corrective maintenance testing and repairs of facilities providing video voice and data services.
• Evaluate field conditions perform tests and measurements to determine signal quality. Ensure proper cabling from the tap or demark location to the customer premise equipment.
• Handle semiroutine maintenance duties problems and repairs recognize deviations from accepted practices and confirm appropriate next steps with senior staff.
• Organize daily workload and perform work utilizing industry standard test equipment hand tools and heavy equipment to install maintain or repair services and facilities.
• Perform preventative or corrective maintenance underground cable locates outage response rewiring or upgrading facilities cabling and equipment impairment mitigation system drive off and repairs.

• Work with technicians at all levels and respond to outages or other duties as required.
• Guide and train less experienced technicians.
• Design test fixtures analyze test results and document tests performed on components.
• Provide quality assurance oversight and complete compliance documentation including updates to procedural training and other related documentation as needed.

• Communicate with SMC or Dispatch to update and complete repair or trouble tickets.
• Assist with new installations and trouble tickets in a timely manner.
• Verify accuracy of written work order confirm discrepancies collect payments and customer signatures ensures all documentation is updated in a timely manner.
• Escalate more complex issues as needed to the appropriate department or management team.

Additional Competencies:

• Must be able to determine system problems and outages perform preventative maintenance repair and testing of residential and business wiring programming and hook up of electronics equipment security highspeed data and telephony.
• Advanced knowledge of and ability to accurately interpret and apply NEC NESC OSHA FCC and company rules and regulations.
• Advanced knowledge of routine maintenance procedures surveillance and construction operations including radio frequency microwave fiber optic AC/DC wireless wireline HFC networks facilities and related components providing video voice and data services
• Advanced knowledge of signal ingress/egress preventative and corrective maintenance requirements coaxial and fiber cable splicing and facility locating outage restoration system design calculations network installation activation and maintenance.
• Comprehensive knowledge of electronic fundamentals and mathematical skills.
• Advanced knowledge of video voice and data baseband and optical signal delivery.
• Advanced knowledge in the operation of related field equipment signal level meters AC/DC power test equipment including optical time and frequency domain reflectometers underground cable locators and leakage detection equipment.
• Advanced knowledge of telephone/RF standards safety codes and terminology as it relates to service orders repairs tickets and materials for residential installations and repair desired.
• Expert knowledge of Company products services and features offered for video voice and data services or demonstrated background with industry equivalents.
• Capable of programing operating and interpreting data from all applicable test equipment required to perform installation troubleshooting and repair of residential business and multiunit equipment and facilities.
• Advanced skills to access navigate and participate in all company database and related reporting programs.
• Advanced working knowledge of issued monitoring and test equipment.
• Advanced proficiency in computer skills including internal service order and repair systems for related service or trouble tickets updating provisioning and routing requirements.
• Ability to evaluate and calculate drop system multiunit and business design criteria.
• Must have the ability to adequately train and/or mentor Filed Services technicians on various products and processes.
• Must have working and practical application skills in basic analog electrical and optical delivery methods.

Minimum Qualifications:

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a yearforyear basis

• High School diploma or equivalent.
• Minimum of ten (10) years of experience in a technical telecom role or related background. *
• Including three (3) years of complex related field experience.
• Upon hire may be required to successfully complete certifications and courses within a defined period e.g. Defensive Driving Company online Installer Pole Climbing AK DOT Bucket Truck AK DOT approved Flagger Certification.

Preferred:

• Associate degree in electronics or relevant field telecommunications trade school or equivalent training.
• Telecommunications experience.
• Other relevant telecom industry or job specific certifications.

DRIVING REQUIREMENTS:

• This position requires driving a companyowned vehicle company provided vehicle or a personal vehicle on behalf of the company. Must possess and maintain a valid drivers license proof of insurance a satisfactory driving record and successfully complete Defensive Driving course.
• May be required to obtain a commercial drivers license within six (6) months of employment.

PHYSICAL REQUIREMENTS and WORKING CONDITIONS:

• Work includes working inside/outside in typical cold weather conditions.
• Subject to adverse weather and driving conditions; must be able to cope with a remote arctic environment.
• High degree of balance coordination and strength needed to ascend descend and work atop poles towers and ladders with tools and equipment safely and routinely.
• Work involves heights up to 40 feet on poles ladders buckets or towers up to 250.
• Work performed below overhead construction and in trenches to 10 feet in depth.
• Tasks performed around highpower electrical conductors and gas lines.
• Work areas can be cramped dark dusty damp wet stuffy sticky smelly hot and/or cold.
• May encounter unrestrained animals/pets.
• Daily moving traversing and positioning self on varied uneven or unstable surfaces such as roofs and in trenches often hampered by weather elements.
• Safely move transport position install remove and maneuver equipment extension ladders and supplies of up to 70pound loads occasionally up to 50pounds more regularly up to 20 pounds frequently.
• High degree of dexterity and coordination to operate hand tools and to connect separate and twist multiple smaller items daily.
• Visual acuity is necessary to identify inspect observe and assess details at near mid and far ranges.
• Ability to clearly distinguish colors for driving identifying cables or other electrical components and safety signage.
• Auditory acuity necessary to operate equipment;capable of distinguishing between equipment signals and the human voice often amidst background noises such as wind rain and traffic.
• Ability to tolerate temperature and weather extremes found in the Alaskan environment (fumes and odors dust low light conditions rain sleet snow hail wind temperature extremes.)
• Ability to work shifts as assigned work in standard office/home office setting and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Ability to make valid judgments and decisions.
• Available to work additional time on weekends holidays before or after normal work hours when necessary.
• Must work well in a team environment and be able to work with a diverse group of people and customers.
• Must be able and willing to work flexible hours including but not limited to overtime oncall and/or additional time on weekends holidays evenings before or after normal shift hours.
• Travel may be required to perform work in other systems throughout the state.

• Drug Testing: Participation in a DOT or nonDOT drug and alcohol testing program may be required to satisfy conditions of a contract or proposed contract with a business partner or client. This includes preemployment random reasonable suspicion postaccident return to duty and followup testing.

• Fitness For: Duty: Ability to pass a preemployment or return to work physical and fitness for duty examination may be required to satisfy conditions of a contract or proposed contract with a business partner or client.

The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such you will be requested to provide emergency after hours contact numbers to include your home and cell phone numbers if you have those services.Diversity Equity and Inclusion:At GCI we foster a culture of inclusivity by nurturing an environment where the varied perspectives of our employees customers and fellow Alaskans are celebrated. We add value to our community as we grow and empower a diverse workforce that provides equitable opportunity for every Trailblazer.Culture Engagement and Connection:At GCI we foster an environment where the unique perspectives of our employees customers and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce ensuring equal opportunities for every Trailblazer.EEO:GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race color religion national origin age sex sexual orientation gender identity marital status mental or physical disability veteran status or any other status or classification protected under applicable state or federal law.DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.