SMB Customer Success Manager
SMB Customer Success Manager
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Job Description
At Qualia weve built the leading B2B real estate technology that transforms the home buying and selling experience into a simple secure and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystemhomebuyers and sellers lenders title and escrow agents and real estate agentsonto a single shared digital closing platform providing greater clarity and transparency to real estate transactions. Today through our business customers across the country millions of consumers use Qualia to close on homes every year.
WHAT YOULL WORK ON
This role requires a seasoned Customer Success Manager to grow our relationships with our SMB level clients. You will be an extension of their firm helping them achieve their business goals in partnership with Qualia. You are responsible for delighting our customers through exemplary customer support and technical expertise and maintaining and driving revenue growth. Were looking for that perfect blend of sales drive coupled with a customerservice mentality that will help us create loyal happy customers.
RESPONSIBILITIES
- Develop our SMB accounts into our highest value customers who are strong advocates and promoters of our software
- Quarterback complex software implementations for top accounts
- Work closely with our onboarding team to develop strong relationships from the beginning and postgraduation
- Help design processes structures and tools to effectively scale account management best practices
- Provide daytoday guidance and support to managed accounts
- Massively expanding customer value by working closely with customer sales teams
- Collaborate with the Product team to improve the experience for Qualia users on products sold
YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH
- Significant experience in SMB and strategic account management or direct sales
- Experience owning delighting and growing top accounts
- Ability to drive revenue from top accounts through a consultative relationshipdriven sales approach
- Good listener who can understand customer needs and communicate Qualias value proposition
- Ambitious enthusiastic tenacious and a topperformer with a track record of consistently exceeding quota
- Experience with Salesforce preferred
- Ability to get into the weeds and solve problems independently
- Strong team player but still a selfstarter
- Thrives in a multitasking environment and can adjust priorities onthefly
- Technically fluent
- Based in Austin TX with the ability to work in the office a minimum of three days per week is required
WHY QUALIA
Qualia is made up of incredibly bright missiondriven coworkers who are passionate about using technology to solve realworld problemsand were growing quickly. In order to continue building an engaging and dynamic organization were committed to giving everyone the support they need to do great work.
Our benefits package is designed to allow our team members to be their best selves both in and out of the workplace. In addition to comprehensive health plans a 401k program and commuter benefits we prioritize family and personal wellbeing through professional development parental leave and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires biweekly all hands meetings and a variety of internal virtual events to keep employees connected.
We believe diverse perspectives and backgrounds are critical to building great technology and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equalopportunity workplace and we welcome applicants from all backgrounds regardless of race color ancestry religion gender identity or expression sexual orientation marital status age citizenship socioeconomic status disability or veteran status.
Required Experience:
Manager
Employment Type
Full Time
