Communications Clerk On Call-NOC shift, holidays, weekends availability required
Communications Clerk On Call-NOC shift, holidays, weekends availability required
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Job Description
Pay Range: $18.50 $20.00
Communications Clerk Part Time holidays evenings & weekend availability
The Masonic Homes of California are committed to a culture of Leadership. Our culture is to provide superior service to members residents and staff through a sound and progressive model of service and care which aligns our mission vision and operations. We embrace a four Pillar concept of Safety Personal Connection Experience and Efficiency that form our Masonic Way focus of excellence in all areas of the community. We demonstrate excellence in core services and place value on high quality job performance professional development effective time management budget management workplace safety and resident/employee satisfaction. We are dedicated to disciplined innovation and continuous quality improvement we are a learning company. We are committed to sharing our knowledge and being an organization that attracts the best and brightest talent. We are teamoriented caring and honest. Together we create meaningful life experiences that make a profound difference.
JOB SUMMARY
The Communications Clerk is responsible for providing a friendly warm efficient professional and reliable front desk/concierge service to our residents their families employees and friends of the Masonic Homes of California while also ensuring the safety and protection of our residents employees and the Homes property within established policies and procedures. The Communications Clerk will embody the Masonic Homes mission statement by incorporating the four pillars of safety personal connection experience and efficiency into their jobs essential functions.
ESSENTIAL FUNCTIONS
Safety Pillar
Looking for innovative ways to safely perform the job. Taking action to always put safety first. Taking personal responsibility for the safety of the staff and members you work with. Actively identifying areas to minimize individual and organizational risk. Using triage and risk assessment as tools for reducing organizational risk and providing appropriate service/care.
- Maintain a professional workspace: wellorganized lack of clutter etc.
- Monitors safety devices namely fire monitoring equipment boiler and smoke detector alarms. In responding to an alarm contacts the appropriate personnel and performs acts consistent with established Communication policies & procedures.
- Knowledge and understanding of role in emergency situation.
- Initiates a Notification of Temporary Absence form for residents who wish to leave the facility overnight.
- Reports equipment malfunctions and breakdowns as soon as possible.
- Remains at the Communication Center until relief for breaks meal periods and end of shift arrives.
Personal Connection Pillar
Treating everyone with courtesy and respect. Maintaining proper boundaries of communication. Being an active listener. Making an intentional effort to treat colleagues with the same courtesy and respect as I do with my clients/residents.
- Greet and direct visitors in a friendly and helpful manner.
- Directs incoming calls and messages to appropriate staff or resident.
- Assist residents with outgoing calls.
- Maintains good working relationship with coworkers.
- Cooperates and communicates with coworkers and establishes good working relationships with all departments
Experience Pillar
Being available. Communicating with care. Ensuring your areas has a welcoming appearance. Performing the job with excellence.
- Maintains daily log as appropriate.
- Answer all incoming calls to the Masonic Home of CA standard.
- Receive coordinate and distribute all mail and deliveries.
- Assist with general clerical and administrative functions as required.
- Projects a professional appearance: wellgroomed appropriately dressed.
Efficiency Pillar
Supporting an environment of innovation that constantly seeks new tools and skills to meet our goals. Partnering with other team members in order to create an environment where together we meet our goals. Performing your role at the MHC efficiently and effectively so that members get the most out of their life experiences. Using time and resources wisely.
- Record accurate messages.
- Maintain stock of paper and other office supplies.
- Demonstrate multitasking abilities in telephone operation.
- Maintain a current file/listing of residents by name and room number emergency phone numbers of oncall staff department extensions key personnel etc.
- Create tickets through Worxhub for work orders.
- Arrange for UBER medical transportation & 24/7 resident volunteer drivers for airport run.
- Label newspapers for residents and staff for daily distribution.
- Maintain pertinent key and residents status logs issue keys according to established procedures. Maintain accountability for keys.
- Provide backup support for other departments as appropriate.
- Maintains regular attendance and arrives to work on time.
- Perform general office duties during low volume periods to include sorting collating copying and data entry.
- Maintain cash boxes (4). Sell meal tickets to employees and provide volunteers with free meal tickets
- Generate POS receipts and month end closing of POS.
- Provide backup assistance for Medical Billings essential functions.
- Assist Resident Relations department with general clerical admissions functions.
- Collating and copy admissions documents.
- Other duties as assigned.
Requirements
EDUCATIONAL REQUIREMENTS/LICENSES/CERTIFICATES
Any combination of education and experience that would provide the necessary knowledge and abilities listed typically:
- High School Diploma College Degree or equivalent
SKILLS ABILITIES AND EXPERIENCE
- 1 year experience on Multiline Telephone Console (preferable but not required)
- Knowledge of computers internet and software applications including Windows 7.0 and Microsoft Office programs
- Skilled in building relationships with residents staff and family members
- Must be able to work under stress and to relate to aging persons
- Must have a pleasant disposition at all times
- Awareness of Concierge Services
Benefits
At Masonic Homes we are looking for team members who would like to combine their passion for helping people good communication skills decisionmaking skills and great ethical standards with the opportunities to advance your career.
In return for your skills you will be offered:
- A work environment focused onteamwork and support
- A generous contribution to a401K planwhether or not you participate and an additional contribution from the company when you participate in the plan
Employment Type
Part-Time
