Customer Success Enablement Manager

About EliseAI

EliseAI develops cuttingedge conversational AI technology for industries fundamental to our lives: housing and healthcare. Everything is built on the foundation of health and home. Broken systems or ineffective processes in these domains have a disproportionate impact on our quality of life and societys overall wellbeing. Conversely any solution or technology that solves problems in these areas will have an impact that ripples far beyond them.

Thats the only kind of impact we are interested in having at EliseAI. If you get excited by the thought of working really hard on these kinds of problems then EliseAI is the right place for you.

About The Role

EliseAI is seeking a Customer Success (CSM) Enablement Manager to design execute and continuously improve training and enablement programs for our Customer Success Managers. You will own CSM onboarding ongoing skills development certification and performance measurement ensuring every CSM is equipped to drive adoption retention and expansion across our customer base.

Responsibilities

• Own CSM Enablement Strategy: Design implement and iterate on a comprehensive enablement roadmap for the CS organization
• Accelerate Ramp: Build onboarding programs that shorten timetoproductivity for new CSMs and newly launched products
• Develop Ongoing Curriculum: Create rolespecific learning paths covering product expertise customer success best practices and industry insights
• Partner CrossFunctionally: Align with CS Leadership Sales Product Marketing and Operations to surface enablement needs and embed bestinclass practices
• Leverage Tech Stack: Ensure tools such as Planhat and Gong are configured and adopted to maximize CSM efficiency and insight
• Drive Content & Resource Creation: Produce playbooks successplan templates QBR guides case studies and competitive intelligence tailored for CS use
• Certify & Coach: Build assessments and certifications to validate knowledge retention; provide call / meeting coaching and actionable feedback based on Gong & customer interactions
• Measure Impact: Define KPIs and maintain dashboards to quantify program effectiveness

Requirements

• At least 35 years of CSM enablement experience in a highgrowth B2B startup
• Demonstrated experience building enablement programs from the ground up for CSM or postsales teams
• Deep understanding of Customer Success workflows (onboarding health scoring QBRs renewals expansion) and associated metrics
• Comfortable navigating ambiguity prioritizing ruthlessly and wearing multiple hats
• Excellent instructional design facilitation and stakeholdermanagement skills
• Bonus: previously was a high performing SDR AE or CSM; directly engaged with prospects or customers

Why Join

Growth and impact. Its not often that you can get in on the ground floor of a funded startup thats scaling. That means that instead of following a playbook youll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. Youll learn what works when you succeed and what doesnt when you fail. Either way the rest of the team will be here to support you.

Benefits

In addition to the growth and impact youll have at EliseAI we offer competitive salaries along with the following benefits:

• Equity in the company in the form of stock options
• Medical Dental and Vision premiums covered at 100%
• Fully paid parental leave
• Commuter benefits
• 401k benefits
• Monthly fitness stipend
• Our Midtown south office with an open floor plan fully stocked kitchen and company paid lunch
• Fun company social events through our Elise and the City program
• Unlimited vacation and paid holidays

Well cover relocation packages from outside of the Greater NYC metro area well make the move exciting not painful.

Job Compensation Range:

The salary range for this role is $150000$190000. EliseAI offers a competitive total rewards package which includes base salary equity and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience skill level location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability please contact us at

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