Program Manager
Program Manager
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$ 52821 - 74607
1 Vacancy
Job Description
About the Opportunity
Position Summary:
Under the direction of the Director of Academic Operations the Program Manager for the Academic Affairs Division in the College of Professional Studies provides outstanding program management for graduate and undergraduate professional programs. The primary focus of this position is to ensure quality program delivery excellent customer service and support to students and faculty. Responsibilities include serving as a liaison for internal stakeholders such as registrar advising and admissions; collaborating with lead faculty on teaching assignments; tracking monitoring and class schedules and other program administrative responsibilities to support a firstclass student experience and a lifelong learning connection with the university.
Qualifications:
- Bachelors degree with two to three years of experience in higher education preferably with adult learners or in a high customer service environment required.
- Must be highly collaborative and able to work well with multiple constituencies: students faculty academic coordinators and program offices from Deans to support staff.
- Exceptional customer service skills.
- Teamwork and strong organizational and interpersonal skills are essential.
- Ability to balance multiple timelines and priorities.
- Attention to detail a must.
- Strong Microsoft Office skills required.
- Experience with Salesforce Workday and Banner a plus.
Job Duties:
50% Program Administration
- Maintain a portfolio of course prefixes and ensure schedule readiness in alignment with academic and operational deadlines.
- Review semester rollovers and provide initial data cleanup of portfolio of course offerings.
- Build and maintain course schedule accounting for program growth campus expansion instructor availability student need course modality and other relevant data points.
- Operate Courseleaf class scheduling system to maintain college best practices in course caps rooming waitlists degree program attributes and meeting times and dates
- Assess course drop updates and process adjustments after first week of term in collaboration with HR Operations Team.
- Document tasks responsibilities in best practice efforts for continuous improvement of operational procedures and business continuity.
- Track monitor textbook and syllabi adoptions; provide outreach to individuals to ensure deadlines are met.
30% Faculty Relations
- Field parttime faculty inquiries regarding Program College and University policies and best practices
- Serve a liaison role for faculty connecting them to relevant College and University resources stakeholders and departments
- Maintain accurate records of parttime faculty credentials teaching contract history and availability.
- Engage in ongoing communication with faculty to convey important dates deadlines and important updates.
- Provide outreach to faculty for teaching availability in conjunction with semester planning and schedule building.
20% Program Liaison
- Serve as first point of contact and program representative for internal stakeholders such as Career and Academic Coaches Learner Services Admissions Canvas Academic Technology Services Registrars office NU Bookstore and campus staff across the global university system
- Assist faculty in accessing Canvas shells
- Collaborate with program managers and operations staff to share best practices provide troubleshooting and support and ensure class scheduling and staffing efficiency
Position Type
Academic AdministrationAdditional Information
Northeastern University considers factors such as candidate work experience education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical vision dental paid time off tuition assistance wellness & life retirement as well as commuting & transportation. Visit for more information.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race religion color national origin age sex sexual orientation disability status or any other characteristic protected by applicable law.
Compensation Grade/Pay Type:
107SExpected Hiring Range:
$52821.00 $74607.75With the pay range(s) shown above the starting salary will depend on several factors which may include your education experience location knowledge and expertise and skills as well as a pay comparison to similarlysituated employees already in the role. Salary ranges are reviewed regularly and are subject to change.
Required Experience:
Manager
Employment Type
Full-Time
