Level 2 Technician

Job Title:Level 2 Technician

Reports to:Director for Network & Technology Services

Dept.:Technology Services

Exemption Status:NonExempt

Pay Grade: CP7

Work Calendar: 226 Days

Primary Purpose:Assist campuses and endusers by providing onsite support to deploy configure and repair technology equipment and software applications throughout the district.

Qualifications:

Education/Certification:

• High School Diploma or GED
• Drivers License
• Associates Degree preferred
• A certification preferred

Special Knowledge/Skills:

• Strong IT system and application problem solving as well as analytical skills to resolve technical challenges
• Knowledge of Microsoft Apple and Google Operating Systems
• Familiarity with TCP/IP networks
• Experience working with various computer hardware components
• Experience configuring desktop software application packages
• Strong interpersonal communication skills with a special focus on customer service

Major Responsibilities and Duties:

• Updates and resolves work orders in a timely manner.
• Deploys and configures computers and peripherals throughout the district.
• Troubleshoot diagnose configure and repair software and equipment including computers networks printers and A/V systems.
• Use effective communication skills to present information timely accurately and clearly.
• Services equipment and maintains accurate records of established preventative maintenance schedule.
• Installs and tests network cabling.
• Participates in professional development to improve skills related to job assignment.
• Follows established safety procedures and techniques to perform job duties including utilizing tools lifting climbing and carrying.
• Complies with policies established by federal and state law State Board of Education rule and local board policy.
• Follows procedures outlined in Employee Handbook.
• Performs other duties as assigned.
• All duties must performed on site.

Supervisory Responsibilities:

As assigned by Director for Network & Technology Services

Mental Demands/Physical Demands/Environmental Factors:

Tools/Equipment Used: Hand tools and test instruments for electronic repairs and cable installations; personal computers and peripherals; small truck or van. Reliable personal vehicle needed for work related travel between district facilities.

Posture:Prolonged sitting and standing; regular kneeling/squatting bending/stooping pushing/pulling and twisting.

Motion:Repetitive hand motion; frequent keyboarding and use of mouse; regular walking grasping/squeezing wrist flexion/extension reaching; may climb ladders.

Lifting:Moderate lifting and carrying (up to 44 pounds); occasional heavy lifting (45 pounds and over).

Environment:Exposure to electrical hazards; occasional prolonged and irregular hours; frequent districtwide travel; May be required to be oncall 24 hours a day. Work must performed onsite

Mental Demands:Exposure to electrical hazards; occasional prolonged and irregular hours; frequent districtwide travel; May be required to be oncall 24 hours a day.

This job description describes the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.

Little Elm ISD does not discriminate against any employee or applicant for employment because of race color religion sex national origin age disability military status genetic information or on any other basis prohibited by law. Additionally the District does not discriminate against an employee or applicant who acts to oppose such discrimination or participates in the investigation of a complaint related to a discriminatory employment practice. Employment decisions will be made on the basis of each applicants job qualifications experience and abilities.

El Distrito Escolar Independiente de Little Elm no discrimina a ningn empleado o candidato a empleo por razn de raza color religin sexo nacionalidad edad incapacidad estatus militar informacin gentica o de cualquier otra razn prohibida por ley. Adems el distrito escolar no discrimina a ningn empleado o candidato a empleo que acte oponindose a ese tipo de discriminaciones o que participe en la investigacin de una queja relacionada con alguna prctica discriminatoria en la contratacin. La toma de decisiones respecto a una contratacin se har en funcin de las calificaciones experiencia y habilidades del candidato.