Manager Assistant, Global Merchant & Network Services Analytics

We back our colleagues and their loved ones with benefits and programs that support their holistic wellbeing. That means we prioritize their physical financial and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financialwellbeing and retirement
• Comprehensive medical dental vision life insurance and disability benefits (depending on location)
• Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global onsite wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.

At American Express our culture is built on a 175year history of innovation shared values and leadership behaviors and an unwavering commitment to back our customers communities and colleagues. As part of Team Amex youll experience this powerful backing with comprehensive support for your holistic wellbeing and many opportunities to learn new skills develop as a leader and grow your career.
Here your voice and ideas matter your work makes an impact and together you will help us decide the future of American Express.

The Global Strategy Operations & Performance (GSOP) team is a Center of Excellence (COE) within Global Merchant & Network Services (GMNS). The GMNS Analytics team within GSOP leads and manages the central data analytics and insights processes across the merchant lifecycle to inform strategy and decision making.

How will you make an impact in this role

We are hiring for a highly motivated and versatile Manager Assistant/Chief of Staff to act as a trusted advisor for the VP GMNS Analytics. The Manager Assistant will see and influence how decisions are made in the organization across all strategic and operational initiatives prepare presentations to communicate the team strategy & vision provide recommendations for areas of improvement and lead key activities to enable the teams success.

Youre looking to become part of a dynamic team where you will play a key role in providing analytics and insights for decision making. You constantly think about ways to improve processes. You have the ability to balance multiple priorities have a keen attention to detail and value the chance to make a meaningful impact!

Responsibilities include:

• Assist in the daytoday running of the team management of business planning and operational processes.
• Provide planning and coordination support including project management of driving strategic initiatives as determined by the VP and in conjunction with key stakeholders across the business and GMNS Analytics team members.
• Support the organization in preparing strategic business reviews/presentations and leadership updates. Create impactful presentations by identifying gathering synthesizing and assessing a variety of data.
• Drive the communication structure for GMNS Analytics team including managing team calls leadership team meetings townhalls engagement events market visit agenda announcements and day to day communications.
• Proactively develop strong network and working relationships with various constituents across the company and team in order to accomplish tasks on behalf of the team. This includes working closely with the EA network within the department as well as the MA / DA community of the GMNS team and other executive offices.
• Play an active leadership role in the teams Colleague Engagement and Development Strategy.

Minimum Qualifications

• The successful candidate is a highly organized and strategic thinker who is able to handle multiple diverse projects simultaneously while continuing to support the day to day running of the VPs office and team.
• Passion energy and personal accountability a positive cando attitude an interest in working in a crosscultural environment and have international experience or curiosity.
• Composed communicator who can remain calm under pressure while effectively multitasking and reprioritizing as business needs evolve.
• Active listening skills summarization skills and lateral thinking to uncover and react to emerging opportunities
• Proven ability to take complex technical information and translate it into clear communications (presentations/memos) for a variety of audiences
• Exceptional organizational skills financial acumen analytical skills
• Strong sense of integrity with ability to handle sensitive issues and maintain complete confidentiality.