Regional Director of Operations (RDO)
Regional Director of Operations (RDO)
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Job Description
Regional Director of Operations (RDO)
Southern California
The Regional Director of Operations (RDO) plays a critical leadership role in driving the overall success of their assigned market by overseeing financial performance guiding marketing and sales strategies strengthening relationships with key accounts and payers and ensuring effective scheduling and productivity across all service lines and points of service (POS). This individual will lead marketspecific teams and collaborate closely with crossfunctional stakeholders to deliver operational excellence achieve revenue goals and ensure exceptional patient care.
Essential Responsibilities
Profit and Loss (P&L) Management
Oversee the markets financial performance including budgeting forecasting and expense management.
Develop and implement strategies to meet or exceed revenue and profitability targets.
Regularly analyze financial data to identify trends risks and opportunities for growth.
Marketing Strategy Development
Collaborate with corporate marketing teams to create and execute marketspecific marketing strategies to drive client acquisition and retention.
Monitor market trends competitor activities and client needs to adjust marketing initiatives effectively.
Leverage digital print and community engagement strategies to promote brand awareness and expand the client base.
Sales Strategy and Execution
Partner with corporate sales teams to develop and execute growth strategies across all service lines and places of service.
Build and manage relationships with key referral sources physicians and community organizations.
Account and Payer Relationships
Build and maintain strong relationships with payers including insurance providers IPAs and other managed care organizations.
Collaborate with contracting to negotiate payer agreements and reimbursement terms with key accounts and payers.
Serve as the primary liaison for escalations or disputes related to account management and payer issues.
Oversee the timely response to all grievances and complaints in the market in collaboration with appropriate stakeholders.
Market Scheduling of Clients
Oversee scheduling processes across all service lines and points of service ensuring efficient resource allocation therapist productivity and client satisfaction.
Ensure compliance with payer requirements and planofcare guidelines in scheduling practices.
Monitor and optimize client scheduling to maximize utilization and service delivery.
Leadership and Team Management
Lead motivate and develop marketlevel teams including clinical and administrative staff.
Foster a culture of accountability collaboration and innovation.
Conduct regular performance evaluations and implement development plans for team members.
Operational Excellence
Ensure that all market operations comply with company policies procedures and regulatory requirements.
Identify opportunities to improve efficiency and streamline workflows.
Collaborate with crossfunctional teams to ensure seamless service delivery and client experience.
Strategic Growth and Market Expansion
Identify and pursue opportunities for service line expansion new partnerships and market growth.
Represent All Care Therapies at community events professional networks and industry conferences.
Supervisory Responsibilities
Yes
Salary Range: Commensurate with experience and qualifications $90000$95000 with an opportunity to earn additional incentives.
Qualifications :
Minimum of 8 years of leadership experience in healthcare operations sales or marketing with responsibility for a significant P&L and oversight of teams exceeding 50 staff.
Minimum of 5 years of leadership experience in similar seniorlevel roles.
Demonstrated expertise in P&L management sales strategy development and market growth initiatives.
Advanced negotiation and relationshipbuilding skills with payers IPAs and key accounts.
Proven ability to lead and manage diverse multidisciplinary teams across multiple service lines and points of service in complex healthcare environments.
Education
Bachelors degree in Business Administration Healthcare Management Marketing or a related field (Masters degree strongly preferred).
Clinical therapy background preferred (OT PT SLP BCBA RN etc.).
Skills
Strategic planning executive leadership organizational change management highstakes decisionmaking advanced budget management regulatory compliance quality and performance improvement clinical program expansion interdisciplinary collaboration stakeholder engagement at executive levels conflict resolution public speaking and executive presentation healthcare workforce development technology and datadriven decisionmaking.
Indepth knowledge of healthcare compliance regulations managed care contracting and payer requirements.
Extensive experience in telehealth and therapybased services delivered both in clinic and at home.
Proficiency in CRM systems data analytics platforms and practice management software.
Demonstrated ability to thrive in a highgrowth fastpaced and multisite operational environment.
Working Conditions
Travel Requirement:
Frequent travel within the assigned market and periodic travel to corporate headquarters or other regions/countries as business needs require.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
All Care Therapies is an equal opportunity employer. All aspects of employment including the decision to hire promote discipline or discharge will be based on merit competence performance and business needs. We do not discriminate based on race color religion marital status age national origin ancestry physical or mental disability medical condition pregnancy genetic information gender sexual orientation gender identity or expression veteran status or any other status protected under federal state or local law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
