Management Analyst
Management Analyst
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Job Description
Purpose & Job Related Requirements
REPORTS TO:Central Services Director
FLSA STATUS:Exempt Administrative
CLASSIFICATION:Personnel System Requires satisfactory completion of a six month probationary period.
PAY GRADE:119
SAFETY SENSITIVE:No
Purpose of Job
The purpose of this position is to support the Central Services Department by conducting operational financial and organizational analyses; developing and monitoring performance management frameworks; and leading departmental initiatives to improve efficiency service delivery and resource management. The Management Analyst serves as the departments primary point of contact and system administrator for key management platforms including FASTER and CityWorks ensuring data integrity user support and strategic use of technology to enhance operations. The incumbent prepares detailed reports develops and monitors key performance indicators (KPIs) supports annual work planning and budgeting and collaborates with internal and external partners to support continuous improvement efforts.
Job Related Requirements
Work Schedule:MF 8:00 am 5:00 pm.
Opportunity for hybrid remote work.
May be required to work on religious holidays.
Regular and predictable attendance is required.
Must work cooperatively with others.
When requirements include vehicle operation responsible for the safety readiness and operation of the vehicle and must abide by ACCGovs safe driving policy.Minimum Training & Experience Required to Perform Essential Job Functions
Bachelors degree in Public/Business Administration Data Analytics Accounting Management Geography (GIS) or a related discipline required with three years of experience in management analysis operational performance evaluation geographic information systems enterprise system administration or related experience required; or any equivalent combination of education training and experience which provides the requisite knowledge skills and abilitiesfor this position.
Must possess a valid drivers license.
Masters degree preferred.Essential Duties Responsibilities
The following duties are normal for this job. These are not to be construed as exclusive or allinclusive. Other duties may be required and assigned.
Operational and Organization Analysis
- Conducts reviews and analyses of operations and fiscal affairs organizational structure and responsibilities as it affects the efficiency and effectiveness of the Central Services Department.
- Develops monitors and evaluates key performance indicators (KPIs) and performance management frameworks aligned with departmental and Unified Government strategic goals.
- Develops measurements of both qualitative and quantitative data; develops evaluation strategies to assess programs and services; develops flow charts to represent processes.
- Collects analyzes and interprets operational financial and service delivery data to identify trends inefficiencies and improvement opportunities; prepares data visualizations and dashboards to support decisionmaking.
- Reviews various types of data and documents such as budget and personnel reports job descriptions departmental work logs organizational charts departmental financial reports and records maintained by the Department in the course of performing analysis tasks.
- Assists in the development of the Departments annual work plan and operating budget.
Systems Management and Data Support
- Generates documents reports maps forms charts spreadsheets and other documentation in support of Department operations.
- Assists in the implementation operation and maintenance of GISrelated and other management systems that support Department operations including the facilities maintenance management system Fleet Management system geo based public tree inventory and other computerbased tools.
- Provides training education and assistance to staff members concerning GIS technology and other management systems.
- Serves as the primary departmental point of contact and subject matter expert for FASTER CityWorks and other departmentspecific software; oversees system administration coordinates troubleshooting and upgrades ensures data integrity provides user support and training and acts as liaison with internal IT staff vendors and other stakeholders.
Communication Collaboration and Professional Development
- Receives reviews prepares approves and transmits applicable correspondence including but not limited to letters reports bulletins electronic mail and other documentation using various technologies including mobile computers and field reporting software; forwards as appropriate; performs other duties as technologies evolve; maintains files and logs; performs other managerial and leadership duties as may be necessary.
- Collaborates with other departments and external partners to coordinate studies share information and support enterprisewide operational improvement initiatives.
- Interacts with consultants/ contractors on various projects as needed to exchange information.
- Responds to routine requests for information from officials employees and members of the staff the general public or other individuals.
- May oversee and review the work of interns.
- Maintains a comprehensive current knowledge and awareness of applicable laws/ regulations; reads professional literature; attends workshops and training sessions as appropriate.
- Maintains expertise in public sector innovation performance management and emerging technologies; delivers training and capacitybuilding initiatives for department staff as needed.
Performs other related duties as required.
KnowledgeSkills and AbilitiesKnowledge of principles and practices of performance measurement benchmarking and continuous improvement methodologies.
Knowledge of the management operations and functions of the government; organizational structure; and government practices policies and procedures as necessary in the completion of daily responsibilities.
Knowledge of enterprise asset management and fleet management software systems such as CityWorks and FASTER.
Knowledge of department policies and procedures and state and local laws/ordinances.
Knowledge of data visualization principles and business intelligence tools (e.g. dashboards GISbased mapping reporting tools).
Knowledge of the terminology used within the department.
Knowledge of and proficiency with computers.
Skill in administering and maintaining departmental technology platforms including managing user access data integrity and troubleshooting technical issues.
Skill in designing creating and presenting performance dashboards and data visualizations.
Skill in providing staff training system documentation and technical support related to departmental management systems.
Ability to utilize computer software packages such as word processing spreadsheet and database programs and others as necessary to perform management analysis reporting and graphic tasks.
Ability to lead or facilitate crossfunctional initiatives to improve operational efficiency through better use of technology and data.
Ability to communicate and interact effectively with supervisors management other staff members elected officials and personnel at all levels of government.
Ability to serve as a primary liaison between departmental users IT staff vendors and other stakeholders for systemrelated needs and improvements.
Ability to organize and maintain an assortment of records and information in an effective manner and according to departmental and/or governmental regulations.
Ability to assemble information and make written reports and documents in a concise clear and effective manner.
Ability to interpret present and communicate complex data in an understandable and actionable manner to various audiences including leadership and operational staff.
Ability to use independent judgment in routine and nonroutine situations.
Ability to comprehend interpret and apply regulations procedures and related information.
Ability to handle the required mathematical calculations using statistical data.
Ability to utilize and understand computer applications and techniques as necessary in the completion of daily assignments.
Ability to plan organize and/or prioritize daily assignments and work activities.
Ability to function independently with minimal instruction from his/her supervisor.
Ability to utilize financial reports budget documents organizational charts state and local codes ordinances and standards.
Ability to use extensive judgment in interpreting data obtained from reports work logs surveys work samples and personal interviews in maintaining standards and in addressing problems.
Ability to use calculators photocopier and facsimile machines and other office equipment.
Supplemental Information
- (ADA)MINIMUMQUALIFICATIONSORSTANDARDSREQUIREDTO PERFORM ESSENTIAL JOBFUNCTIONS
PHYSICAL REQUIREMENTS:Must be physically able to operate a variety of machinery and equipment including a computer printer calculator copy and facsimile machines telephone and other office equipment. Must be able to use body members to work move or carry objects or materials. This position requires: walking bending stooping standing pushing pulling lifting fingering grasping feeling seeing talking hearing and repetitive motions. Must be able to exert up to twenty pounds of force occasionally and/or up to ten pounds of force frequently. Physical demand requirements are at levels of those for light work.
DATA CONCEPTION:Requires the ability to compare and/or judge the readily observable functional structural or compositional characteristics (whether similar to or divergent from obvious standards) of data people or things.
INTERPERSONAL COMMUNICATION:Requires the ability to hear speak and/or signal people to convey or exchange administrative information; includes receiving assignments and/or directions fromsupervisors.
LANGUAGE ABILITY:Requires the ability to read a variety of reports budget documents statistical reports policies codes standards and informational documentation directions instructionsand methods and the ability to prepare analyses summary presentations report findings and recommendations organizational and flow charts work plans/audit programs and correspondence using prescribed formats and conforming to all rules of punctuation grammar diction and style. Requires the ability to speak to groups of people in management and the Mayor and Commission with poise voice control and confidence.
INTELLIGENCE:Requires the ability to learn and understand complex principles and techniques; to acquire and be able to expound on knowledge of topics related to primary occupation; and to make independent judgment in the absence of management.
VERBALAPTITUDE:Requires the ability to record and deliver information to explain plain procedures and to follow oral and written instructions. Must be able to communicate effectively and efficiently in a variety of administrative technical or professional languages including analytical terminology.
NUMERICAL APTITUDE:Requires the ability to utilize mathematical formulas; to add and subtract totals; to multiply and divide; to determine decimals and percentages; to interpret graphs; to compute discounts interest profit and loss ratio and proportion; to perform calculations involving variables formulas square roots and polynomials; to perform statistical calculations which include frequency distributions reliability and validity of tests correlation techniques factor analysis andeconometrics.
FORM/SPATIAL APTITUDE:Requires the ability to inspect items for proper length width and shape visually with office equipment which may include rulers yardsticks and tape measures.
MOTOR COORDINATION:Requires the ability to coordinate hands and eyes in using office equipment. Requires the ability to use the keyboard lift bend push and pull objects or materials using body parts as the position necessitates.
MANUALDEXTERITY:Requires the ability to handle a variety of items such as a computer calculator copier facsimile machine telephone and other office equipment. Must have the ability to use one hand for twisting or turning motion while coordinating the other hand with different activities. Must have minimal levels of eye/hand/footcoordination.
COLOR DISCRIMINATION:May require the ability to differentiate between colors and shades of color.
INTERPERSONAL TEMPERAMENT:Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under moderate stress when confronted with an emergency.
PHYSICAL COMMUNICATION:Requires the ability to talk and/or hear: (Talking expressing or exchanging ideas by meants of spoken words). (Hearing perceiving nature of sounds by ear). Must be able to communicate via telephone.
ACCGov is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex disability age sexual orientation gender identity national origin veteran status or genetic information. ACCGov is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. To request reasonable accommodation to participate in the job application or interview process contact Leah Jagatic HR Coordinator Human Resourcesor.
Required Experience:
IC
Employment Type
Full-Time
