Director of Quality Improvement
Director of Quality Improvement
Posted on :
17-05-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Director of Quality Improvement
Department:Quality Management
Department:Quality Management
Status: Fulltime
Who We Are
At Sertoma Star Services were on a mission to empower individuals with intellectual/developmental disabilities and those living with mental illness to reach their goals and lead fulfilling lives. With a strategic presence in South Chicagoland and Northwest Indiana we proudly serve over 2000 consumers through a diverse range of vocational educational therapeutic and residential programs.
Sertoma Star Services roots trace back to the merger of two dynamic social services organizations New Star and Sertoma Centre combining over 125 years of expertise in providing cuttingedge personfirst services. Our united commitment is straightforward: to transform lives through delivering comprehensive services choices and opportunities to those we support in an environment that promotes selfadvocacy and personal success.
By joining the Sertoma Star Team you will have a unique opportunity to challenge limits and change lives. Together we can shape a brighter future for those we serve.
Your Role
The Director of Quality Improvement is responsible for the strategic leadership oversight and continuous improvement of quality systems across our Illinois and Indiana Intellectual and Developmental Disabilities (IDD) services and Illinois Community Mental Health Center (CMHC) programs. This role ensures compliance with all regulatory and contractual requirements including Illinois Department of Human Services (IDHS) Indiana Division of Disability and Rehabilitative Services (DDRS) Office of the Inspector General (OIG) and accreditation standards from the Council on Quality and Leadership (CQL). The Director champions a culture of personcentered support datadriven decision making and organizational accountability.
Responsibilities
Who We Are
At Sertoma Star Services were on a mission to empower individuals with intellectual/developmental disabilities and those living with mental illness to reach their goals and lead fulfilling lives. With a strategic presence in South Chicagoland and Northwest Indiana we proudly serve over 2000 consumers through a diverse range of vocational educational therapeutic and residential programs.
Sertoma Star Services roots trace back to the merger of two dynamic social services organizations New Star and Sertoma Centre combining over 125 years of expertise in providing cuttingedge personfirst services. Our united commitment is straightforward: to transform lives through delivering comprehensive services choices and opportunities to those we support in an environment that promotes selfadvocacy and personal success.
By joining the Sertoma Star Team you will have a unique opportunity to challenge limits and change lives. Together we can shape a brighter future for those we serve.
Your Role
The Director of Quality Improvement is responsible for the strategic leadership oversight and continuous improvement of quality systems across our Illinois and Indiana Intellectual and Developmental Disabilities (IDD) services and Illinois Community Mental Health Center (CMHC) programs. This role ensures compliance with all regulatory and contractual requirements including Illinois Department of Human Services (IDHS) Indiana Division of Disability and Rehabilitative Services (DDRS) Office of the Inspector General (OIG) and accreditation standards from the Council on Quality and Leadership (CQL). The Director champions a culture of personcentered support datadriven decision making and organizational accountability.
Responsibilities
Develop implement and monitor Quality Assurance and Performance Improvement (QAPI) plans in alignment with IDHS OIG and CQL standards.
Oversee internal audits compliance reviews program evaluations and corrective action plans to ensure continuous quality improvement.
Lead and manage CQL accreditation activities including coordination of Personal Outcome Measures (POMs) interviews Basic Assurances implementation and organizational selfassessment.
Provide oversight and coordination of incident management and reporting systems ensuring full compliance with Illinois CIRAs OIG and Indiana BDDS incident reporting requirements.
Serve as the agencys lead for OIG audits compliance oversight and followup on investigative outcomes.
Lead the Human Rights Committee (HRC) ensuring appropriate review of restrictive interventions and the safeguarding of individual rights.
Collaborate with program leadership and direct support teams to review data trends identify risks and implement proactive personcentered solutions.
Facilitate staff training and development on topics including quality standards rights protections documentation incident reporting and best practices for service delivery.
Conduct root cause analyses and guide systemic improvements in response to critical incidents audit findings or service gaps.
Supervise quality assurance and compliance staff and build a culture of continuous learning and accountability.
Provide regular reports and datadriven updates to executive leadership funding entities and oversight bodies.
Serve as an advocate for consumers to ensure their wants and needs in regards to their rights are respected
Develop implement and maintain efficient quality improvement systems that rely on staff input data analysis and feedback loops to inform and guide improvement opportunities in service delivery.
Lead all internal and external audits including CQL BALC and BQM reviews and coordinate improvement plans as needed.
Create review and update key quality and compliance policies and procedures.
Demonstrate ability to independently monitor work and meet multiple deadlines
Oversee internal audits compliance reviews program evaluations and corrective action plans to ensure continuous quality improvement.
Lead and manage CQL accreditation activities including coordination of Personal Outcome Measures (POMs) interviews Basic Assurances implementation and organizational selfassessment.
Provide oversight and coordination of incident management and reporting systems ensuring full compliance with Illinois CIRAs OIG and Indiana BDDS incident reporting requirements.
Serve as the agencys lead for OIG audits compliance oversight and followup on investigative outcomes.
Lead the Human Rights Committee (HRC) ensuring appropriate review of restrictive interventions and the safeguarding of individual rights.
Collaborate with program leadership and direct support teams to review data trends identify risks and implement proactive personcentered solutions.
Facilitate staff training and development on topics including quality standards rights protections documentation incident reporting and best practices for service delivery.
Conduct root cause analyses and guide systemic improvements in response to critical incidents audit findings or service gaps.
Supervise quality assurance and compliance staff and build a culture of continuous learning and accountability.
Provide regular reports and datadriven updates to executive leadership funding entities and oversight bodies.
Serve as an advocate for consumers to ensure their wants and needs in regards to their rights are respected
Develop implement and maintain efficient quality improvement systems that rely on staff input data analysis and feedback loops to inform and guide improvement opportunities in service delivery.
Lead all internal and external audits including CQL BALC and BQM reviews and coordinate improvement plans as needed.
Create review and update key quality and compliance policies and procedures.
Demonstrate ability to independently monitor work and meet multiple deadlines
Qualifications
A minimum of 5 years of Quality Improvement leadership experience.
Extensive knowledge of Illinois DHS regulations Indiana DDRS guidelines CQL standards and OIG investigative procedures.
Strong analytical project management and decisionmaking skills.
Excellent communication presentation and leadership abilities.
Commitment to a personcentered datadriven and valuesbased approach to service delivery.
Excellent computer proficiency using a variety of software and webbased applications.
Valid drivers license and proof of insurance.
Extensive knowledge of Illinois DHS regulations Indiana DDRS guidelines CQL standards and OIG investigative procedures.
Strong analytical project management and decisionmaking skills.
Excellent communication presentation and leadership abilities.
Commitment to a personcentered datadriven and valuesbased approach to service delivery.
Excellent computer proficiency using a variety of software and webbased applications.
Valid drivers license and proof of insurance.
Benefits
- Generous paid time off
- 13 Paid holidays
- Medical/Dental/Vision Insurance Plans
- Employer Paid Insurance: Basic Life/AD&D and LongTerm Disability
- Employee Assistance Program
- 403(b) with company match
- Tuition assistance
- Eligibility for Public Service Loan Forgiveness
- Ongoing training and development opportunities
Health Safety and Culture
Sertoma Star is an equal opportunity employer that embraces the uniqueness of every person. Sertoma understands that in order for you to work effectively and be an advocate of inclusivity we must foster an environment that is respectful and sensitive to persons of all gender identities and from every cultural socioeconomic ethnic religious and racial background. Our opendoor teambuilding concept supports both agency goals and employee success.
Sertoma Star is an equal opportunity employer that embraces the uniqueness of every person. Sertoma understands that in order for you to work effectively and be an advocate of inclusivity we must foster an environment that is respectful and sensitive to persons of all gender identities and from every cultural socioeconomic ethnic religious and racial background. Our opendoor teambuilding concept supports both agency goals and employee success.
Required Experience:
Director
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
