Service Director
Service Director
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Job Description
We are seeking an experienced and resultsdriven Automotive Service Director to oversee and manage the efficient and profitable operations of our dealerships parts and service departments. This role requires strong leadership organizational skills and a focus on customer satisfaction. If you have a proven track record in managing automotive service operations apply now to lead our team and contribute to the continued success of our dealership. Average monthly compensation of $12000$16000.
Automotive ServiceDirector Compensation and Benefits:
Automotive Service Director Compensation: $3500 base monthly salary plus 5% total monthly service department gross profit and 5% total monthly service department net profit. Average monthly compensation of $12000$16000.
Generous Paid Time Off (PTO):We prioritize worklife balance offering industryleading PTO. New fulltime employees accrue 4 hours per pay period totaling approximately 96 hours in the first year with increases over time.
Comprehensive Benefits Package: Hannah Motor Company provides extensive health benefits starting the first month after 60 days of employment. Options include medical dental vision Health Savings and Flexible Spending accounts life insurance and short and longterm disability alongside a robust 401(k) plan for retirement planning.
Paid Holidays: Hannah Motor Company offers 5 paid holidays per year to the Automotive Service Director subject to completion of the introductory period and other eligibility requirements as per company policy.
Automotive ServiceDirector Responsibilities:
Forecasts goals and objectives for the departments and strives to meet them.
Hires trains motivates and monitors the performance of the service department personnel.
Prepares and administers an annual operating budget for the service department.
Maintains reporting systems required by general management and the factory.
Attends managers meetings.
Monitors the performance of the service department.
Strives for harmony and teamwork within the department and with all other departments.
Understands keeps abreast of and complies with federal state and local regulations that affect service operations such as hazardous waste disposal OSHA RighttoKnow etc.
Understands and ensures compliance with manufacturer warranty and policy procedures.
Holds weekly department meetings.
Establishes and maintains good working relationships with customers to encourage repeat and referral business
Fosters professional employee development and coordinates with department manager to determine the need for advanced training.
Maintains highquality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
Makes customer satisfaction a department priority ensuring that service personnel are courteous and respectful in their interaction with customers.
Handles customer complaints immediately and according to dealerships guidelines.
Administers warranty claims reviews warranty policy adjustments understands and applies warranty guidelines ensures correct processing of claims and communicates warranty information and clarifications to customers.
Develops dealership service pricing plans and recommends to the dealer or general manager.
Works with service personnel to find ways to improve the overall profitability of the dealership.
Keeps abreast of new equipment and tools available and recommends purchases.
Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
Serves as liaison with factory representatives.
Maintains safe work environment.
Maintains a professional appearance.
Automotive ServiceDirector Qualifications:
Excellent communication skills (including listening speaking).
Ability to read speak and understand English.
Ability to interpret a variety of instructions furnished in written oral or schedule form.
Ability to multitask.
Ability to work alone selfmotivate and manage ones own time.
Physical ability to use computer hardware/software.
Team player with a positive attitude
Computer literate (MS Word Advanced Excel Outlook)
Organized and extremely detailoriented
Ability to prioritize
Deadlineoriented
Research skills
General math skills
Basic knowledge of dealership operations and/or office/clerical experience.
At Dick Hannah Dealerships our Core Values are summed up in four words: Family Integrity Respect and Purpose. Were a familyrun business thats been around since 1949 but keep our focus on the future and innovation. The Hannah family is passionate about how our business is run and treating our employees just as well as our customers. Every day. We truly care for our employees and sincerely appreciate everyones daytoday contributions.
Dick Hannah Dealerships. Believe in nice.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Director
Employment Type
Full-Time
