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1 Vacancy
The Opportunity:
In this role you will report to the Service Manager and will work closely with the Avantors Lab and Production Services professionals to serve our customers by performing customized missionbased lab work and research protocols that help return time back to science.
Location: King of Prussia PA
Shift: First Shift
Salary Range: $68640/yr. $70720/yr. 5% ICP Annual Bonus*
Benefits:
Health and Wellness: Medical Dental Vision and Wellness programs
Time Off: Paid Time Off (PTO) Company paid holidays Choice holidays etc.
Financial Well Being: Spending Accounts: Flexible Spending Account (FSA) Health Savings Accounts (HSA) commuter benefits 401(k) tuition assistance employee stock purchase plan discount
Added Protection Coverage: To include critical illness hospital indemnity accident legal identity theft protection pet auto and home insurance
Recognition: Celebrate your peers and earn points to redeem on gifts and products
What were looking for
Education: High school diploma or GED required; Associates degree or undergraduate degree in business or science related field is preferred
Experience:
45 years applicable experience in customer services/purchasing/or account management
Previous experience managing associates is required
Forklift Certification a plus
Spill containment IATA DOT IMDG and Hazwoper training a plus
GMP and GLP training a plus
CPR training and OSHA Right to Know preferred
Inside sales experience and cross referencing skills a plus
Potential to manage Scientific Services
Valid Drivers License and transportation
Collaboration Tool: Microsoft Teams experience preferred
Excellent customer service skills; display a professional can do attitude
Basic purchasing and inventory knowledge
High regard for safety quality and adherence to protocols policies and procedures
Must be flexible adaptable and multitask oriented
Ability to selfmanage and selfmotivate; forward thinking
Strong verbal and written communication skills to interact with both customers and various departments within Avantor
Proficient in trouble shooting
Understanding of and ability to administer Avantors policies consistently
Ability to make sound business decisions with limited consultation with manager
How you will thrive and create an impact
Avantors Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma pharmaceutical educational industrial and hightech industries with customizable flexible solutions and endtoend laboratory operations support.
In this role you will:
Leads and directs team efforts as well as performs work provided in SOW related to customer requirements.
Coaches and motivates team members to successfully perform job requirements and to meet / exceed goals and objectives. Encourages through mentoring as well as supporting individual professional and team growth.
Management of open order status reports customer metrics and department reports and SOP/SOW maintenance
Provides training and development as well as backup to associates to perform required tasks.
Performs administrative duties such as associate performance appraisals succession planning time card review vacation scheduling etc.
Creates and maintains: SOPs SOWs SPIs and KPIs.
Acts as a liaison between customer Avantor services and Avantor sales.
Ensures GxP Compliance and Good Documentation Practices.
Brings Value to the customer from personal development in the industry.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor
Dare to go further in your career. Join our global team of 14000 associates whose passion for discovery and determination to overcome challenges relentlessly advances lifechanging science.
The work we do changes peoples lives for the better. It brings new patient treatments and therapies to market giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his moms voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex gender identity sexual orientation race color religious creed national origin physical or mental disability protected Veteran status or any other characteristic protected by federal state/province or local law.
If you need a reasonable accommodation for any part of the employment process please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a casebycase basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information about equal employment opportunity protections please view the Know Your Rights poster.
3rd Party NonSolicitation Policy:
By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor or by failing to comply with the Avantor recruitment process you forfeit any fee on the submitted candidates regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.
Required Experience:
Manager
Full-Time