Operations Manager
Operations Manager
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Job Description
About Us:
Founded in 2017 Coastline Academy is the largest behindthewheel driver education company in the United States. Currently in 8 states and growing we are a peoplefirst technologycentric company with a focus on transparency and efficiency. We are on a mission to rid the world of car crashes by teaching students to be safe and confident drivers for life.
About This Role:
The Operations Manager is responsible for overseeing regional operations ensuring compliance and supporting driving instructors within the state. This role serves as the direct supervisor for Office Managers Office Administrators and Instructors within the region. The Operations Manager is the primary point of contact for fleet management instructor support and business compliance within California. The Operations Manager will work closely with HQ via remote meetings and messaging to keep processes running smoothly.
Key Responsibilities:
Regional Leadership & Growth
- Drive regional growth by identifying and executing strategic opportunities.
- Support and assist with acquisitions and market expansion initiatives.
- Establish relationships and opportunities for community involvement through sponsorships and partnerships.
Operational Excellence & Performance
- Ensure operational efficiency by monitoring and achieving key performance indicators (KPIs).
- Maintain compliance with local state and company regulations and policies.
- Oversee administrative processes financial oversight and operational reporting.
Team Development & Performance Management
- Directly oversee and manage teams of instructors office managers and office administrators ensuring alignment with operational goals performance standards and customer service excellence.
- Lead mentor and support team members to drive engagement and performance.
- Implement consistent training and development practices to ensure team success.
- Foster a culture of accountability collaboration and continuous improvement.
Fleet & Facility Management
- Oversee regional vehicle operations ensuring maintenance compliance and efficiency.
- Maintain operational facilities ensuring they meet safety and regulatory requirements.
Qualifications and Key Attributes for Success:
- Valid drivers license in California and ability to travel within the region as needed.
- 5 years of professional experience in operations management or a related field.
- Strong organizational skills with attention to detail and the ability to multitask effectively.
- Excellent communication and interpersonal skills with the ability to interact professionally with internal teams external partners and state officials.
- Proficiency with technology including Google Suite Microsoft Office (Excel Word Outlook) DocuSign Adobe HR & Payroll Management software and Project & Task Management tools (Asana Notion OneNote).
- Ability to work independently while effectively collaborating with remote teams in a fastpaced environment.
- Financial acumen including experience managing budgets payroll expense tracking and P&L management is a plus.
At Coastline Academy we celebrate diversity and are committed to fostering an inclusive workplace. We welcome applicants of all backgrounds and do not discriminate based on race color religion gender identity sex sexual orientation pregnancy national origin ancestry citizenship age marital status disability medical condition military status or any other characteristic protected by federal state or local laws.
Required Experience:
Manager
Employment Type
Full-Time
