Associate I, Claims

WHO WE ARE:

Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights Zinnia simplifies the experience of buying selling and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold team up deliver value and that we do. Zinnia has over $180 billion in assets under administration serves 100 carrier clients 2500 distributors and partners and over 2 million policyholders.

WHO YOU ARE:

The Associate I Claims will be responsible for providing customers and sales representatives with high quality individualized support by processing death claims and service requests for Life and Annuity Insurance contracts. The Claims Analyst will effectively communicate and correspond with external and internal customers. You will conduct research and analysis to ensure successful outcomes when complexities arise. The Claims Analyst will deliver accurate and prompt resolution of any issues that arise and effectively communicate necessary information to the customers sales representatives or client by both verbal and written communication

WHAT YOULL DO:

• Process death claims for Life and Annuity Insurance contracts. Review all information and documents received with the claim submission validate all details ensure accuracy and completeness of documents perform rule based payout calculation and identify outliers to enable accurate processing.
• Review and verify information including nominee details relationship names addressesbanking details and other data when reviewing claim submissions.
• Perform thorough due diligence and process transactions with an extremely high degree of accuracy.
• Adhere to client specific guidelines policies US state & federal guidelines when facilitating claim processing.
• Evaluate insurance policy coverage and calculate respective claim amount.
• Keep track of policy records and perform data entry to maintain accurate client information.
• Ability to spot fraudulent claims handle exceptional situations identify red flags and perform calculations based on nominees shareholding patterns.
• Answers incoming calls and completes outgoing calls as needed.
• Accurately and timely completion of service requests related to contract level transactions and providing confirmation of contract level information.
• Researches and analyzes issues in order to ensure successful outcomes and or resolution.
• Develops relationships with clients and customers by becoming a dedicated resource.
• Ensures high quality and consistency to customers by processing and servicing.
• Develops broad understanding of products services policies procedures regulations and laws for effective service delivery.

WHAT YOULL NEED:

• High school diploma or equivalent required college degree preferred.
• Prior experience of working in a Life and Annuities insurance business.
• 1 year of claims processing experience that required focus on quality including attention to detail accuracy and accountability.
• Strong PC and keyboarding skills and the ability to use Microsoft Office products and auxiliary equipment and software.
• Demonstrated and effective oral written and interpersonal communication skills.
• Ability to work effectively with other internal teams and associates.
• Incumbents must be able to work required overtime.
• Work history which demonstrates personal growth and aptitude for advancement.

WHATS IN IT FOR YOU

Zinnia offers excellent career progression and competitive compensation. We offer great benefits including health/dental insurance parental leave 401(k) incentive/bonus opportunity tuition reimbursement and so much looking for the best and brightest innovators in the industry to join our team. At Zinnia you collaborate with smart creative professionals who are dedicated to delivering cuttingedge technologies deeper data insights and enhanced services to transform how insurance is done. Visit our website at for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability.

Notice for California residents: Information about how we collect and use your personal information can be foundhere

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