Primary Details

The Opportunity: Utilize standardized procedures in adjudicating mechanical breakdown claims. Answer telephone calls from repair facilities and customers holding a service contract or policy to answer questions giving instructions and obtaining information to complete the claims adjudication process. Determine if there is coverage in adjusting a claim by using and interpreting the terms and conditions of a service contract or policy. Ensure the cost effectiveness of adjudicating a claim by being able to negotiate parts and labor and possibly resourcing parts to assist the company in and meeting our customer needs and our obligations for both our RV and Automobile customers.

Location: Colorado (office: 5619 DTC Parkway) or Remote

Work schedule:

This position is in a call center environment.

During training work hours will be 8:00 am to 4:00 pm MT. After training hours will be 9:00 am to 5:00 pm 9:30 am to 5:30 pm or 10:00 am to 6:00 pm MT depending on the business needs. There will be opportunity for earlier shifts depending on performance and business needs.

Salary: $24.00 $45.00 an hour

Primary Responsibilities

Provide timely personalized and quality customer service to both internal and external customers
Determine validity and adequacy of dealer repair orders and loss reports ensure parts and labor charges are accurate and reasonable
Enter information into claims software to document claim and verify parts and labor pricing and to adjust and settle claims
Respond to inquiries from customers according to the terms and conditions of the policy
Provide accurate and timely information to internal and external stakeholders by utilizing subject matter expertise on policies
Collaborate with team by escalating issues to upperlevel claims professionals to facilitate the accurate assessment of complex exposures
Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value can do people accountability diversity and inclusion flexibility continuous improvement collaboration creativity and fun

Required Education

High School Diploma/GED

Required Experience

2 years relevant experience

Required Licenses/Certifications

Must be able to acquire state adjuster licenses for assigned states

Preferred Competencies/Skills

Provide personalized and quality service to meet the expectations of internal and external customers
Follow established guidelines to focus on details and complete tasks attentively and thoroughly
Communicate information in a clear wellorganized and professional manner
Complete tasks attentively and thoroughly
Establish and maintain effective and respectful relationships with customers
Communicate information in a clear wellorganized and professional manner
Respond to both verbal and nonverbal cues
Negotiate skillfully in situations with both internal and external customers to settle differences with minimum noise

Preferred Experience

Experience in an automotive or RV repair or experience as a mechanical breakdown claims processor

Preferred Licenses/Certifications

National Institute for Automotive Service Excellence (ASE) certification
A Claims Adjusters license from any state

Preferred Knowledge

Basic knowledge of Microsoft Office Suite applications including Outlook Word and Excel
Working knowledge of mechanical failures and repairs
Basic knowledge of material damage estimating processes systems and requirements
Basic understanding of claims department processes and procedures
Basic understanding of insurance policy and contract language
Basic knowledge of claims legal regulations and processes
Spanish or French speaking a plus.
Secondary school certification.
Valid Drivers License.

Compensation Package: The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the roles complexity its location and the candidates professional background including their education and experience. Beyond the base salary regular fulltime and parttime employees will also be eligible for QBEs annual discretionary bonus plan based on business and individual encourage all candidates to apply even if their salary expectations fall outside of this range as we are committed to finding the right fit for our team.

QBE Benefits: We offer a range of benefits to help provide holistic support for your work life whatever your circumstances. As a QBE employee you will have access to:

• Hybrid Working a mix of working from home and in the office

• 22 weeks of paid leave for family growth with 12 weeks available to all parents on a genderequal basis

• Competitive 401(k) program with company match up to 8%

• Wellbeing program including holistic wellbeing coaching gym membership confidential counselling financial and legal advice

• Tuition Reimbursement for professional certifications and continuing education

• Employee Network and Community QBE actively supports six Employee Networks and many ways to give back to your community

To learn more click here: Benefits QBE US.

Why QBE What if you could have a positive impact at work and in the world

At QBE were enabling a more resilient future for our customers communities environment and for our people. Were building momentum to achieve something significant and know our people are at the center of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team youll get to spend every day working with people who are passionate talented and kind. And our international scale means were big enough for your ambitions yet small enough for you to make a real impact.

Join us now so you can be part of our success and we can be part of yours!

is committed to providing reasonable accommodation to among others individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with QBE please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information.

Equal Employment Opportunity:

QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; protected veteran status; or disability or any other legally protected status.

Supplementary information

Skills: