Business Systems Manager
Business Systems Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Bain Capital Overview:
With approximately $185 billion of assets under management Bain Capital is one of the worlds leading private investment firms. We create lasting impact for our investors teams businesses and the communities in which we live. Over four decades we have strategically grown our platform to focus on Private Equity Growth & Venture Capital Solutions Credit & Capital Markets and Real Assets. Today our team includes 1880 employees in 24 offices on four continents.
We partner differently to help people and companies embrace possibility and realize potential.
Founded as a private partnership in 1984 we have fostered a culture of innovation entrepreneurialism and agility empowering our people to define and own their career trajectories. Today our partnership approach enables us to pursue strategic growth build enduring relationships with a robust external network and collaborate across our integrated platform to connect the deep and diverse expertise that unlocks breakthrough insights.
Our people are the heart of our advantage.
Colleagues at all levels have a seat at the table as they tackle business challenges with a principal investor mindset. By asking incisive questions respectfully challenging one another and remaining intellectually agile we work together to achieve exceptional outcomes.
For more information visit: Bain Capital
DESCRIPTION:
This position will work directly with the Private and Strategic Investments business units as well as the Investor Relations teams at Bain Capital. The Manager will play a key role in overseeing technologyrelated initiatives from inception to implementation and support. Leveraging a deep understanding of the business this role will be responsible for analyzing and documenting business processes gathering and refining business and functional requirements conducting needs assessments and developing functional and technical specifications. Additionally the Manager will lead system and user acceptance testing ensuring successful deployment and adoption of technology solutions. This position will serve as a key liaison between stakeholders and technical teams providing oversight and guidance to analysts while driving the successful execution of technology initiatives.
RESPONSIBILITIES:
- Build strong relationships with key stakeholders to facilitate application support and drive the design and implementation of new features and products.
- Lead the gathering validation and documentation of business and functional requirements ensuring clarity in business needs data workflows data modeling and user experience design.
- Oversee system planning testing and implementation efforts ensuring solutions meet business objectives and align with strategic priorities.
- Drive user acceptance testing training and documentation efforts to enhance adoption and maximize business value from technology solutions.
- Manage and prioritize multiple initiatives balancing production support responsibilities with application development projects.
- Own and continuously refine documentation processes to improve efficiency and maintain clear actionable records for technology requests.
- Provide leadership and mentorship to junior team members fostering professional development and enhancing team effectiveness.
- Collaborate with business stakeholders to design and deliver reporting and analytics solutions leveraging CRM platforms and enterprise reporting tools.
TECHNOLOGY EXPERIENCE:
- 5 years of Salesforce experience required with a background as a Salesforce Administrator or Product Management. Strong understanding of Salesforce configuration data structures workflows and automation tools (Flows Process Builder Apex etc.).
- Experience owning investor relations LP onboarding and marketing technologies such as FIS DDX Cvent Anduin Seismic and Loopio is highly preferred.
- Prior experience with iPaaS applications such as Workato Mulesoft Zapier or Boomi is a plus.
- Strong technical ability to define design and implement APIdriven solutions using RESTful and GraphQL APIs with handson experience in API testing and development tools such as Postman or similar IDEs. Experience in designing and implementing integrations between enterprise systems is highly preferred.
- Proven experience managing the Software Development Life Cycle (SDLC) using Agile methodologies including leading sprint planning backlog management and release coordination for a team of offshore developers and QA resources.
- Experience designing and delivering CRMbased reporting and analytics solutions using tools such as Salesforce Reports Tableau Power BI or similar platforms.
- Experience working with SQL for data extraction transformation and reporting needs.
- Exposure to AI tools and technologies with practical use cases for business process automation or data analysis is a plus.
QUALIFICATIONS:
- Bachelors degree in computer science information technology or related field (masters degree in finance or technology preferred).
- 7 years of experience in technology management business systems or software implementation preferably within financial services or alternative investments.
- Experience with Investor Relations technology and alternative investment platforms such as CRMs deal pipelines fundraising technology and LP onboarding systems is a plus.
- Strong interpersonal and customerfacing skills with experience presenting product features requirements and technology solutions to business teams.
- Prior consulting experience strongly preferred.
- Experience working on buyside private equity or alternative investments firm use cases is strongly preferred.
Required Experience:
Manager
Employment Type
Full-Time
