Solutions Analyst II
Solutions Analyst II
Posted on :
17-05-2025
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1 Vacancy
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Job Description
The Solutions Analyst II key responsibilities will focus on customer support of all applications. The Solutions Analyst II will work with Division and IS teams to ensure application and interfaces specifications are implemented for a product accurately and the resulting solutions are presented to end users articulately. The Solutions Analyst II is expected to be an effective resource in terms of software that pertains to specifically assigned software applications and projects. These skills also include competent estimating tasks and projects which can be expressed in terms of hours and timelines with expressed due dates.
Essential Functions and Principal Accountabilities:
- Resolve customer issues and provide technical support across applications and track solutions endtoend
- Work with team to triage daytoday production issues and identify short term/long term fixes
- Track and appropriately escalate production issues
- Testing and deployment of applications
- Support application releases and change management functions
- Prepare and maintain comprehensive administrator documentation
- Support corporate proprietary and 3rdParty purchased applications
- Identify Document and Report software bugs/functionality issues to vendors and monitor for corrective action
- Interface between business users tech support IT project managers and software vendors including training and workshop facilitation
Bachelors degree preferred high school diploma or GED required. 1 year of oil and gas industry experience preferred.
Preferred technical experience:
- Knowledge of relational databases Oracle SQL Server
- Knowledge of Big Data
- Knowledge of query/reporting tools SSIS/SSRS TOAD Crystal Reports/Business Objects SpotFire
- Working knowledge of Microsoft products: Word/Excel/Access/Visio
Position will be filled at a level commensurate with experience.
EOG Resources is an Equal Opportunity Employer.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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