Multi-Function Resort Associate - Inn at the Opera Resort
Multi-Function Resort Associate - Inn at the Opera Resort
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Job Description
We Put the World on Vacation
Travel Leisure Co. is the worlds leading vacation ownership and travel membership company with a dynamic and growing portfolio of resort travel club and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.Job Summary
The MultiFunctional Resort Associate is a crossfunctional position that is responsible for two or more functions within various daily resort operations. This position ensures that all owners guests and associates receive our Hospitality with Heart service.
Essential Job Responsibilities
Performs at least two resort functions on a regular basis. The following functions are the most common but are not an exhaustive list of functions that may be performed by this role:
- Guest Services
- Performs daily Guest Services functions such as guest checkin and checkout answering phones completion of shift checklist and posting charges for copies laundry food & beverage and convenience store outlets etc.
- Answer a variety of questions for guests pertaining to their reservations.
- Responds courteously efficiently and professionally to guest service requests. Directs owner and guest requests to the correct department.
- Performs light administrative duties such as sending email correspondence use of office equipment posting in Teams and use of Microsoft Office.
- Housekeeping/Common Area
- Cleans resort units to include sleeping quarters kitchens bathrooms and living rooms
- Maintains and adheres to housekeeping detail standards. Cleans vacuums dusts and sanitizes bathrooms kitchens and lobbies. Makes beds. Replenishes supplies such as kitchenware and toiletries. Sorts counts folds mark or carries linens.
- Inspects resort units ensuring they are clean functional and sanitized for owners and guests
- Report status of assignments and communicate readiness of units to Guest Services using property management system.
- Records delegates and monitors Housekeeping and Maintenance activity using HotSOS or manual tracking.
- Maintains resort interior by dusting and polishing furniture counters mirrors fixtures; washing floors windows counters walls and woodwork; sweeping scrubbing and mopping floors; cleaning and vacuuming carpets; resupplying restrooms and locker rooms with necessary paper products.
- Removes trash and maintains interior appearance by picking up debris emptying containers transporting materials to disposal area; recycling materials. Observe precautions required to protect hotel and guest property and report damage theft and found articles to supervisors.
- Laundry
- Processes laundry to include loading operating and unloading washers and dryers: responsible for washing all soiled linens towels napkins and tablecloths; and folding and ironing.
- Understand operation of washing machines and dryers.
- Wash and dry all dirty linens towels rags etc. as directed by management.
- Clean dryer filter daily and maintain all equipment as trained.
- Operate iron as per standard and ensure that it is shut off at the end of day.
- Folds laundry and stocks shelves.
- Assist in preparing and stocking of housekeeping carts.
How Youll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off. Medical Dental Vision Flexible spending accounts Life and accident coverage Disability Depending on position paid time off parental leave and holidays (speak to your recruiter for additional information) Wish day paid time to volunteer at an approved organization of your choice 401k with employer match (subject to eligibility requirements including tenure speak to your recruiter for additional information) Legal and identity theft plan Voluntary income protection benefits Wellness program (subject to provider availability) Employee Assistance ProgramCompensation
The hourly rate for this role is $24.00.Where Memories Start with You
Hospitality is at the heart of all we do at Travel Leisure Co. Here youll find an inclusive environment where we deliver excellence and take time to have fun celebrate together and support one another. Were always looking ahead to whats next and how we can strengthen our business its neighboring communities and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to including the title and location of the position for which you are applying.
Required Experience:
IC
Employment Type
Full-Time
