Area Business Office Manager

We are looking for a Area Business Office Manager that is a peopleperson with leadership skills and has a knack for efficient you want a fulfilling job in administration then apply here!

The Area Business Office Manager (ABOM) oversees a cluster of communities to support the Business Operations within their assigned communities.

Aegis Living is a national leader in senior assisted living and memory care with a simple philosophy: make every day count. With more than 27 years of experience it is known for its employeecentric company culture unique point of view and eye for innovation. Aegis Living has 38 overall communities in WA CA and NV to better serve the aging community and their families.

Position Responsibilities:

• Communicate effectively with General Managers and other community leaders to provide ongoing support and guidance regarding Business Office Operations.
• Liaise with Head of FP&A home office support teams officials & vendors inside and outside of the organization.
• Conduct ongoing training and development of the Lead Concierge roles and external business office support team to improve regulatory compliance and effectiveness of all business office functions.
• Audit regulatory files and developing report compliance.
• Collaborate with GMs and Community Directors to improve regulatory staff compliance.
• Demonstrate conflict resolution skills and commitment to continuous improvement.
• Educate regarding Relias Learning Management System to include password resets revising supervisor access training/support for users troubleshoot problems as needed.
• Develop efficiencies that promote productivity improve workflow provide quality service and that demonstrate adherence to companys values and hallmarks.
• Collaborate with Head of FP&A to align common goal and tasks.
• Electronically upload and implement all electronic filings for Employee and Resident Files within SharePoint to have all Business Office files electronically saved for efficiency.
• Process all area communities social security verifications and submit to external support team.
• Manage resources effectively.
• Scan all check deposits and send paperwork to external business office support for processing into Yardi.
• Handle all highlevel resident and family complaints or issues.
• Practice effective team behavior.
• Collaborate with and back up other administrative team members as needed.
• Efficiently submit documentation through DocuSign updating templates when necessary.
• Managing appropriate Aegis account access for external support team and Lead Concierge within assigned communities.
• Working cross functionally with other departments (Regulatory/Accounting/Risk Mgmt. etc.) to establish and communicate new processes and best practices for Business Office Operations.

Qualifications and Requirements:

• Bachelors degree in business administration finance or a related field or equivalent experience.
• 25 years of experience in a business office or a similar field.
• Knowledge of federal state and local regulations pertaining to the operation of Assisted Living and Memory Care Communities.
• Knowledge of Accounts Receivables Accounts Payables and Payroll principles.
• Strong analytical and problemsolving skills.
• Strong communication skills.
• Strong leadership skills and proven ability to work successfully with crossfunctional teams.
• Ability to meet budgets and control costs.
• Knowledge of computers internet and software applications including Microsoft Word and Excel payroll and HR systems.
• Ability to maintain resident and employee privacy and confidentiality.
• Must meet all health requirements including acceptable results on tuberculosis (TB) screen.
• Must meet State requirements on criminal background check.