Manager, Professional Services

At MX were on a mission to make the world financially strong and our Professional Services team plays a vital role in helping our customers realize that mission. We do this by delivering bestinclass software solutions and consulting services with an unwavering focus on client satisfaction. Our team is driven by purpose and everything we do contributes to that.

About the Role

The Senior Manager Professional Services is responsible for overseeing the endtoend delivery of MX software and related consulting engagements. This role ensures that all projects are delivered on time within budget and with delightful outcomes for our customers. With a deep focus on operational excellence team performance and customer impact this leader will champion the flow of value across the delivery lifecycle.

Rooted in iterative innovation and a foundation of trust the Senior Manager will own baseline operational processes tools and performance metrics that drive delivery excellence and revenue impact. This includes creating clear data models to report on customer satisfaction financial performance and operational healthboth at the team level and the individual contributor level.

Key Responsibilities

• The Senior Manager drives efficiency and strategy of the services sold and the delivery of those services.

• The Senior Manager drives value realization for the client and measures satisfaction in meaningful ways to the business.

• The Senior Manager of Professional Services drives the operational rhythm of the team and cohesively sees the touchpoints of other teams as extensions of Delivery stewardship regardless of reporting structure. Client retention and stability is foremost for the Senior Manager.

• Manages a team of other Technical Project Managers. All managerial and HR duties are owned by the Solution Delivery Manager.

• Manage the delivery of our software solutions and related consulting services (as applicable) to customers ensuring projects are delivered on time within budget and to the satisfaction of the customer.

• Build and maintain strong relationships with customers ensuring their needs are understood and addressed throughout the project lifecycle.

• Collaborate with the sales and presales teams to ensure that project scopes and timelines are accurately defined and communicated to customers.

• Develop and maintain project plans ensuring that all project milestones are met and risks are proactively identified and mitigated.

• Manage project budgets ensuring that projects are delivered within budget constraints.

• Communicate project status and risks to stakeholders including customers project teams and senior management.

• Ensure that project documentation is created and maintained including project plans risk logs and status reports.

• Manage project resources including external vendors ensuring that they are utilized effectively and efficiently.

• Continuously improve our delivery methodology and processes ensuring that we are delivering bestinclass solutions to our customers.

Qualifications

• Bachelors degree in Computer Science Engineering or a related field.

• 5 years of experience in software project management preferably in a SaaS or consulting environment.

• 5 years of experience building strong customer relationships and managing stakeholder expectations.

• 5 years of team management

• Excellent communication skills with the ability to influence across levels and functions.

• Deep understanding of Agile project management methodologies.

• Familiarity with financial services or FinTech industries is a strong advantage.

• Passion for MXs mission and values with a desire to lead by example and inspire others.

At MX we embrace the challenges of modern finance with exuberance for life and a commitment to strengthening our brand through every client interaction. Join us in building something meaningfulone delivery at a time.

At MX we are a highperformance organization that thrives on trust and results. This role is based in Lehi Utah with flexibility for both inoffice and remote work. We believe in empowering our team members to deliver exceptional outcomes while taking advantage of our incredible office space when it best supports their work. Our Utah office features onsite perks such as companypaid meals massage therapists a sports simulator gym mothers lounge and meditation room and meaningful interactions with amazing people. We encourage team members to come together in the office to collaborate kick off key projects or strategize crossfunctionally fostering connection and innovation.

MX is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer we never discriminate based on race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age military or veteran status status as an individual with a disability or other applicable legally protected characteristics. We particularly welcome applications from veterans and military spouses. All your information will be kept confidential according to EEO guidelines. You may request reasonable accommodations by sending an email to