Customer Experience Dispute Specialist
Customer Experience Dispute Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Location:
Lawrenceville GA Sever Rd Bulk cryo logistics ANCCharlotte NC Stafford Dr. (ANC) Bulk cryo logisticsHow will you CONTRIBUTE and GROW
The Customer Experience Dispute Analyst is responsible for providing effective solutions to our customers while using our integrated enterprise system SAP and Salesforce. This position is responsible for the accurate review of data along with investigating all elements of a customers dispute and providing a permanent resolution. This position will require an individual with exceptional attention to detail advanced computer skills willingness to gain knowledge of the business while providing an exceptional Customer Experience. The right candidate must have a strong customer service mindset the ability to use collaborative approaches an excellent communicator who expresses consistency in words and actions and a team player who takes extreme ownership.- Obtain analyze and process customer generated disputes related to SAP and/or Salesforce
- Excellent phone etiquette is a must
- Determine and process credits and debits to customer accounts as needed
- Correspond with customer to review any and all issues that need to be corrected before dispute is resolved
- Exhibits knowledge of contract pricing fees tax status customer A/R payments etc. in order to resolveissues and discrepancies
- Work closely with all internal teams to ensure disputes are completely resolved
- Identify and communicate with management any highlevel escalations
- Uphold continuous professional customer experience to bothexternal and internal customers
- Uphold service level agreements to ensure that customers are communicated with in a timely manner
- Handle Inbound and Outbound phone calls with customers and various internal departments on a daily basis to provide resolution
- Exceptional and effective detail orientation with critical thinking to make decisions
- Facilitating changes and updates to customer accounts providing direction in contract pricing and termination language while retaining both small and national customers
Are you a MATCH
High school diploma or equivalent (GED) required a bachelors degree a plus
Prior data management A/R and dispute experience required
Experience with SAP preferred
Computer proficiency in MS Word Excel Access along with working knowledge of google documents required
Solid retention skills and the ability to adapt in a changing environment
Excellent business communication in both written and spoken communication
We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical dental and vision plans vacation sick time floating holidays and paid holidays for fulltime employees.
We provide a progressive parental leave package for our eligible Airgas parents offering generous paid time off for the birth or placement of children including 14 weeks of paid child birth benefit for birth mothers on leave as well as paid parental leave benefits for other associates.
Additionally we offer our employees a 401k plan with company matching funds tuition reimbursement discounted college tuition for employees dependents and an Airgas Scholarship Program for dependent children.
Your differences enhance our performance
At Airgas we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees our customers patients community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants regardless of their race gender sexual orientation religion disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent both individually and collectively and it helps foster our ability to innovate by living our fundamentals acting for our success and creating an engaging environment in a changing world.
Equal Employment Opportunity Information
We are an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other protected characteristic.
Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas an Air Liquide Company invites any applicant and/or employee to review the Companys written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.
Airgas an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact us by email at .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
