Client Software Specialist
Client Software Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
About Employee Navigator
Employee Navigator is a rapidly growing and highly profitable $100M ARR SaaS insurance & HR technology company that works with the nations leading insurance carriers payroll companies & insurance brokers. Our products are designed to make it easier for our customers to manage the complexity of employee benefits & HR including benefits administration employee onboarding and much more. Employee Navigator is the leading brokercentric benefits administration and HR platform in the US serving over 175000 companies.
Weve been named one of the Washington Posts Top Workplaces for seven years running. Come join us and help us continue the tradition as well as start new ones!
About the Role
TheClient Software Specialistwill deliver a worldclass experience to our customers. The Client Software team is responsible for guiding our broker clients through key moments of their customer journey and shares expertise to help all our users become Employee Navigator experts. Youll be directly responsible for the experience of thousands of customers on Employee Navigator.
*Please note:This is an onsite role five days a week*
Responsibilities
- Become an expert within all facets of the Employee Navigator platform through departmental and independent handson training
- Leverage deep understanding of Employee Navigators products and services to provide solutions to clients issues and questions exceeding clients expectations and ensuring that clients understand the value of our products
- Provide the first line of support for our customer base via email phone or our support forum
- Assist clients with case builds including benefits enrollment carrier and payroll integrations and employee onboarding
- Collaborate with teammates on process improvements and strategies to make the most out of the Employee Navigator software
- Serve as an experienced consultant to customers supporting Employee Navigators complex products/technologies
- Provide recommendations to EN leadership around potential best practices and training on EN solutions based on client input or experience
- Conduct webinar training sessions
- Work with general direction to resolve issues and provide solutions with guidance in complex situations
Qualifications:
- At least 5 years of experience in a client facing environment with proven ability to produce positive results
- At least 3 years of professional consulting experience or equivalent experience as a practitioner in a systemsrelated organization
- Possess innate customer service skills including the ability to be empathetic accurate compassionate responsive resourceful and conscientious
- Expertly address challenging questions while providing answers that are quick and easy to understand
- Consistently seek to improve their own knowledge the customers knowledge and the product itself
- Be a motivated problem solver who can accurately document and communicate issues
- Demonstrate proficiency using Microsoft Office products including Excel
- Bachelors Degree OR equivalent years of experience
Bonus Points:
- Experience with benefits administration insurance or payroll
Required Experience:
Unclear Seniority
Employment Type
Full Time
