Delivery Services Coordinator
Delivery Services Coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The primary purpose of this role is to ensure the accurate and timely distribution of all RRD material to residents in an efficient and safe manner. This position is responsible for selecting orientating and monitoring the performance of independent verifiers and maintaining good business relationships with the distribution carriers.
KEY DUTIES/RESPONSIBILITIES
Accountable for dispatching and assigning independent verifiers based on client demands and service requirements.
Safe driving of own vehicle for inspection of routes and product specifications.
Communicate accurate information of route information including time of delivery quality of delivery and any independent verifier issues.
Assist independent verifiers with coaching route mapping questions schedule changes product information and on time deliveries.
Perform route inspection including product checks in assigned areas as well as manage independent contractor performance or navigation tracking as needed.
Ensure that any complaints received related to and product delivery receives prompt attention and resolve.
Receive investigate and review complaints to maintain excellent customer service to both clients and residents.
Review scheduled services and to make recommendations as to how cost could be reduced or timeliness improved.
Successfully select contract orientate and monitor the performance of independent verifiers to ensure all deliveries are made in accordance with the terms of our contract.
Develop and maintain good rapport with independent verifiers towards achieving on time delivery goals and reduction of complaints.
Respond to critical vendor scheduling changes as assigned taking appropriate measures to ensure delivery best practices are adhered to.
Maintenance and updates to various software including but not limited to: PCD ACCESS MS Office delivery tracking software.
Maintains updated organized paper files on customer accounts including contracts. Communicate findings of delivery complaints to team members including but not limited to resident complaints client complaints and nondelivery complaints.
Assist PCD administration with mapping and maintaining good delivery route descriptions and detours.
Qualifications :
EDUCATION
High School Diploma or GED (Required)
EXPERIENCE
Minimum of 35 years delivery inspection or route leadership experience preferred.
CERTIFICATIONS & LICENSURES
Required (Valid Drivers License)
KNOWLEDGE/SKILLS/ABILITIES
Ability to drive own dependable licensed and insured motor vehicle. Good driving skills required.
Ability to learn and adhere to standardized rules procedures and safety guidelines while working and operating own vehicle.
Good understanding of route mapping.
Great mathematical aptitude.
Great organizational skills.
Great problem solving and excellent communication skills.
Must be available to work overtime and flexible hours as needed.
Must use good independent judgement.
Team player.
Must have general knowledge of technology to include computers and software programs such as MS Office spreadsheets or other programs related to the dispatching process or administrative support.
Additional Information :
The salary range for this role at the noted RRD location is $16.82 19.23/ hour. Starting pay decisions
are determined based on multiple factors including but not limited to relevant education qualifications
skills experience certifications proficiency performance shift location and other business
needs. Typically roles follow step progressions to a target rate or set increments over time. Depending on
the role in addition to the hourly rate of pay the total compensation package may also include overtime shift differential callin and/or standby pay. RRDs benefit offerings include
medical dental and vision coverage paid time off disability insurance 401(k) with company match life
insurance and other voluntary supplemental insurance coverages plus parental leave adoption
assistance tuition assistance and employer/partner discounts.
RRD is an Equal Opportunity Employer including disability/veterans
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
