Sr Manager, Data Center Operations Engineering, AWS Data Centers

The Cluster Operations Leader manages Amazon Data Center Clusters and Colocation Operations within their assigned region. As the senior Infrastructure Operations leader they oversee safety security availability scaling efficiency and cost management.

Infrastructure Operations consists of two core functions: Data Center Operations (DCO) and Data Center Engineering Operations (DCEO). DCO manages serverlevel platforms supporting Amazon Retail and Amazon Web Services while DCEO handles mechanical electrical and controls systems for critical environments. Though operating independently a physical security team works closely with these functions to protect people assets and customer data.

The Cluster Operations Leader builds and leads highperforming teams across these functions. They manage daily operations while applying technical expertise to address emerging challenges. Their role requires both strategic oversight and the ability to dive deep into specific issues.

As a vital member of the management team the Cluster Operations Leader helps scale the worlds largest cloud computing infrastructure. The position demands innovation to solve complex daily challenges and drive operational excellence. Success in this role requires strong technical knowledge on both engineering (electrical and mechanical) and compute systems process optimization skills and dedication to achieving worldclass operational performance.



Key job responsibilities
Hire manage and develop the operations team including compute and engineering operations managers and their teams
Achieve organizational performance goals for safety security availability scaling efficiency and cost
Plan and execute Infrastructure Operations for new Data Centers and Colocation expansions
Operate and maintain mechanical electrical and controls systems in Amazon Data Centers including preventive maintenance corrective maintenance and change management
Manage Colo Data Centers service providers to meet or exceed contracted performance SLAs
Lead safety security and availability incident response management and resolution
Improve operational processes procedures methods and tools continuously

About the team
AWS Infrastructure Services owns the design planning delivery and operation of all AWS global infrastructure. In other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.

Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Bachelors or Masters degree in Engineering Computer Science or a related field or relevant industry experience
10 years of relevant management experience in Data Centers operations facility engineering operations information technology critical environment facilities advanced highvolume manufacturing or similar.
Demonstrated track record in delivering complex analytical and quantitative projects through verbal and written communication.
Proven ability to hire develop and manage highperforming geographically distributed technical teams
Excellent written and verbal communications skills


Expertise in one or more continuous improvement methodologies such as Lean or Six Sigma
Substantial knowledge of mechanical electrical and controls systems in a critical or controlled environment.
Broad knowledge of information technology infrastructure domains such as compute server platforms storage server platforms server components network devices technologies and architectures IT service delivery principles and best practices.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.