drjobs Customer Success Manager

Customer Success Manager

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1 Vacancy
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Job Location drjobs

San Francisco, CA - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Who we are

The problem: Every minute matters in fire response. As climate change amplifies the intensity of wildfireswith longer fire seasons dryer fuels and faster windsnew ignitions spread faster and put more communities at risk. Today most wildfires are detected by bystanders and reported via 911 meaning it can take hours to detect a fire verify its exact location and size and dispatch first responders. Fire authorities need a faster way to detect confirm and pinpoint fires so that they can quickly respondpreventing small flareups from becoming devastating infernos.

About Pano: Pano AI is a 90person growth stage startup headquartered in San Francisco that is the leader in early wildfire detection and intelligence helping fire professionals respond to fires faster and more safelywith the right equipment timely information and enhanced coordinationso that they can stop a new ignition before it grows. Pano AI combines advanced hardware software and artificial intelligence into an easytouse webbased platform. Leveraging a network of ultrahighdefinition 360degree cameras atop high vantage points as well as satellite and other data feeds Pano AI produces a realtime picture of threats in a geographic region and delivers immediate actionable intelligence.

The Customer Success Manager (CSM) at Pano focuses on strategic account management driving customer adoption and fostering longterm partnerships to maximize customer value and retention. Pano AI seeks an experienced Customer Success Manager to help us better serve both new and existing clients during an exciting early growth phase of the business. You will own the customer relationship postinitial sale including partnering with Sales to ensure healthy longterm customer relationships working with internal Operations team members during the installation of Pano camera hardware and collaborating across the organization for the ongoing delivery of our cuttingedge product. You will build and maintain strong customer relationships and serve as a trusted partner to both your customers and internal teams to maintain account health. This is an ideal job for someone who has a passion for working with customers exercises stellar business judgment is an effective multitasker and is a strategic thinker.

What youll do

What youll bring


Required Experience:

Manager

Employment Type

Full-Time

About Company

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