Customer Success Manager
Customer Success Manager
Posted on :
18-05-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
18-05-2025
Job Description
Who we are
The problem: Every minute matters in fire response. As climate change amplifies the intensity of wildfireswith longer fire seasons dryer fuels and faster windsnew ignitions spread faster and put more communities at risk. Today most wildfires are detected by bystanders and reported via 911 meaning it can take hours to detect a fire verify its exact location and size and dispatch first responders. Fire authorities need a faster way to detect confirm and pinpoint fires so that they can quickly respondpreventing small flareups from becoming devastating infernos.
About Pano: Pano AI is a 90person growth stage startup headquartered in San Francisco that is the leader in early wildfire detection and intelligence helping fire professionals respond to fires faster and more safelywith the right equipment timely information and enhanced coordinationso that they can stop a new ignition before it grows. Pano AI combines advanced hardware software and artificial intelligence into an easytouse webbased platform. Leveraging a network of ultrahighdefinition 360degree cameras atop high vantage points as well as satellite and other data feeds Pano AI produces a realtime picture of threats in a geographic region and delivers immediate actionable intelligence.
Fast Company named Pano AI one of the Top 10 most innovative companies in AI of 2023. Pano AI has also been featured in the Wall Street Journal Bloomberg NBC News and a national TV commercial produced by strategic partner TMobile. With dozens of government and enterprise customers its reach extends across 10 states in the U.S. five states in Australia and BC Canada helping protect more than 20 million acres of land. Backed by $45M in venture capital funding investors include Congruent Ventures Initialized Capital Salesforce Ventures TMobile Ventures and Valor Equity Partners. Learn more at Role
The Customer Success Manager (CSM) at Pano focuses on strategic account management driving customer adoption and fostering longterm partnerships to maximize customer value and retention. Pano AI seeks an experienced Customer Success Manager to help us better serve both new and existing clients during an exciting early growth phase of the business. You will own the customer relationship postinitial sale including partnering with Sales to ensure healthy longterm customer relationships working with internal Operations team members during the installation of Pano camera hardware and collaborating across the organization for the ongoing delivery of our cuttingedge product. You will build and maintain strong customer relationships and serve as a trusted partner to both your customers and internal teams to maintain account health. This is an ideal job for someone who has a passion for working with customers exercises stellar business judgment is an effective multitasker and is a strategic thinker.
Following years of increasingly catastrophic climate disasters were now in the midst of one of the greatest paradigm changes in the past century with the entire disaster preparedness space being reimagined and restructured. This critical role within Panos GotoMarket team will help empower and accelerate this change.
What youll do
- Ensure swift execution of new Pano station installations by partnering closely with the internal Operations team and facilitating necessary actions with Sales and Operations teams
- Drive ongoing account management to ensure customer satisfaction and drive additional expansion opportunities
- Demonstrate strong executive presence and communication skills in highstakes settings including executivelevel presentations customer engagements and strategic stakeholder meetings effectively conveying confidence clarity and credibility.
- Expertly navigate a SaaS business by skillfully managing the expectations of both your team and customers and making thoughtful choices that align business goals with client needs
- Actively learn our clients needs to deliver the best solutions to their goals
- Partner with Sales to support successful renewals and expansions in line with Panos land and expand strategy
- Creatively problemsolve when difficult situations arise and help client and internal team members resolve delivery challenges
- Regularly present critical findings strategic planning and sometimes difficult information to clients.
- Foster effective decisionmaking and operational excellence across the business by building crossfunctional relationships and helping internal teams understand client priorities and business context
- Maintain strong relationships with clients to ensure streamlined project implementation review ongoing needs and provide timely solutions and recommendations to help achieve success and drive adoption
- Deeply understand the product suite service offerings and functionality to enable effective communication of capabilities to clients
- Actively contribute to the refinement and development of new product features and service offerings by working closely with Product and Engineering
What youll bring
- BS or BA degree. MBA MS or relevant experience preferred.
- At least 5 years of professional experience in technology consulting or customer relationship management with a strong preference for experience within a SaaS or enterprise softwarerelated field
- Proficient in direct customer interaction fostering robust client connections and delivering persuasive presentations.
- Demonstrated track record of assisting Fortune 1000 customers with 6figures in recurring revenue to discover optimal solutions.
- You have worked in a crossfunctional work environment and a knack for getting things done in a fastpaced environment
- Skillful at managing multiple highpriority projects adept at multitasking and maintaining meticulous attention to detail.
- The ideal candidate will be passionate about environmental issues.
- Travel expectations are approximately 15% to 25%.
$95000 $115000 a year
Final salary offered is based upon multiple factors including individual jobrelated qualifications education experience knowledge skills and location. In addition to salary this position is also eligible for stock options. We offer comprehensive health insurance paid time off and 401k.
Pano is an equal opportunity employer committed to recruiting and supporting our teammembers regardless of where they come from. We do not discriminate on the basis of race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.
Required Experience:
Manager
Employment Type
Full-Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
