Senior Client Success Manager - ZX
Senior Client Success Manager - ZX
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Job Description
WHO WE ARE
Zeta Global (NYSE: ZETA) is the AIPowered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire grow and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP) our vision is to make sophisticated marketing simple by unifying identity intelligence and omnichannel activation into a single platform powered by one of the industrys largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more go to.
THE ROLE (Contract 1099 employment)
We are looking for a resultsoriented Sr. Client Success Manager that is passionate about being a strategic consultant to our client relationship relationship. The Sr. CS Manager will consistently develop and maintain working relationships with internal marketing partners as well as Zeta at the appropriate level and will serve as the operational expert for their assigned accounts. In this role you will oversee all aspects of campaign execution to ensure client goals are met and work in tandem with the sales team to outline strategic opportunities for business growth and avenues for success.
Responsibilities:
- Apply knowledge of client & Zeta offerings client goals/objectives industry trends etc. to develop strategic recommendations for account growth performance improvements creative enhancements etc.
- Coordinating with the cross teams develop and manage a client roadmap outlining major milestones testing and opportunities
- Proactively identify opportunities for program enhancements and incremental revenue and work with the sales team to pitch new opportunities to the clients
- Coordinate and manage campaign executions including custom creative buildouts setup of assets development of campaign timelines data pulls based on client audience targeting and organization of campaign documentation
- Conceptualize and manage project timelines coordinating with internal teams to meet client goals
- Serve as point person for all campaign requests and communication with client including creative changes pacing reports performance reports client meetings campaign recommendations etc.
- Lead weekly client status meetings and develop clientfacing documentation to track deliverables
- Liaise with internal teams maintaining clear documentation to track deliverables
Desired Skills and Experience:
- 6 years experience in online advertising within the Account Management Client Services Project Management or similar function
- Demonstrated ability to develop and nurture relationships and work effectively at all levels of the decision process
- Ability to manage multiple projects in an accelerated environment while maintaining careful attention to detail and strong organizational skills
- Outstanding written and verbal communication skills with the ability to think strategically and problem solve
- Financial Services & Banking experience preferred
- Retail experience as a secondary
- Proficient in Microsoft Salesforce Workday JIRA Basecamp Slack & applicable SAAS products
- Excellent business writing training communication organizational and presentation skills
- Location: Columbus OH
- Travel as needed for Quarterly Meetings
SALARY RANGE
This is a 1099 contract position compensation will be commensurate with experience
PEOPLE & CULTURE AT ZETA
Zeta considers applicants for employment without regard to and does not discriminate on the basis of an individuals sex race color religion age disability status as a veteran or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation gender identity or expression.
Were committed to building a workplace culture of trust and belonging so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate support and advocate for one another. Learn more about our commitment to diversity equity and inclusion here: IN THE NEWS!
Manager
Employment Type
Full Time
Key Skills
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