Area Service & Sales Support Technician (mechanic)
Area Service & Sales Support Technician (mechanic)
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USD 65000 - 75000
1 Vacancy
Job Description
Crafco Inc. has an opening for an Area Service Technician in the SE Ohio Area (Eastern Ohio; Columbus OH to Pittsburgh PA area)
Manage your own schedule and frequent local travel! Strong base salary bonus potential profit sharing and more. A company vehicle cell phone and laptop will be provided for the Area Service Technician to manage their territory supporting customers across SE Ohio. Seeking a selfmotivated individual who works well independently to provide technical service and sales support for our pavement preservation materials and the equipment to apply them. The Area Service Technician is responsible for visiting customers troubleshooting and repairing equipment including company rental fleets and customer equipment across their designated territory and helping upsell or generate potential business for sales personnel. Consistently deliver a positive customer experience anticipate customer needs provide solutions and execute high quality work a smile.
This position offers a competitive salary bonus potential and an excellent benefits package including: Profit Sharing Matching 401(k) Health Life Dental Vision Short and LongTerm Disability Holiday Personal and Sick Time Maternity Leave and more.
Specific Duties:
- Manage your daily and weekly schedule by creating and executing a territory plan. Prioritize deliveries work orders and service calls to effectively manage and support all customer needs for materials and equipment support.
- Drive flatbed trucks and/or towed units to deliver parts equipment and pallets of material to customers in your assigned region.
- Deliveries may involve transporting equipment from one location or customer to another and may require equipment operation demonstrations. At times coordinating available equipment with coworkers in and traveling to surrounding territories may be required.
- Mechanical aptitude to troubleshoot diagnose and repair equipment and/or parts and accessories for customers.
- Perform routine and/or preventative maintenance such as; oil changes checking fluids fuels and filters and/or parts replacement on Crafco pavement preservation equipment (crack sealers mastic melters sealcoaters etc.).
- Conduct daily record keeping of driving logs work orders customer contacts mechanical service parts equipment and/or material orders.
- Establish and maintain positive working relationships with customers across your territory with frequent inperson visits emails and/or phone calls to satisfy customer needs and provide outstanding support. Customer base includes government agencies (State DOT cities counties and airports) and private contractors consulting engineers/firms and utility companies schools and more.
- Responsible for Crafco product knowledge including all pavement maintenance products (crack sealant sealcoat patching materials) and equipment replacement parts and other related products for road and bridge maintenance and preservation.
- Mechanical aptitude with physical capabilities to perform job duties including: deliveries equipment demonstrations and equipment repairs.
- Conduct overview training to educate customers and potential customers on safe and proper operation of equipment and appropriate material application.
- Suggest ideas improvements and innovations by input or comments from customers and personal experiences in the field.
- Complete and submit necessary documents and reports in a timely manner including but not limited to: Customer notes and updates in Salesforce expense reports call/activity reports vehicle and driver DOT and compliance documentation service/work orders and other documents as needed.
- Coordinate service startup and delivery training demonstrations of Crafco products as needed.
- Assure that all demonstration and rental equipment is maintained in goodworking safe and reliable condition.
Qualifications:
- High school diploma or GED; technical certifications desirable
- Minimum 5 years related work experience
- Completed Crafcos advanced Service Technician training programs (or proven equivalency)
- Advanced mechanical aptitude and familiarity with variety of tools and their safe use/operation
- Knowledgeable with all equipment product lines manufactured or resold by Crafco
- Valid US Drivers License with acceptable driving history. Physically able to drive long hours both in and out of state and may require odd or long work hours/days.
- Ability to troubleshoot and problemsolve while working under pressure or with deadlines
- Ability to work independently be selfdirected and take initiative in prioritizing and executing work responsibilities
- Physical ability to perform job functions including but not limited to: standing sitting bending squatting or remaining in uncomfortable positions for extended periods of time lifting/moving large bulky and/or heavy items (50 lbs. or more) frequently working in adverse conditions including hot/cold both indoors and outdoors and/or in inclement weather
- Must possess a high degree of safetyawareness
- Display and encourage a positive attitude work well with others
- Desire to support customers needs and provide outstanding service and deliver quality work
- Ability for local travel as needed
About Crafco Inc.
Crafco Inc. has delivered confidence through innovation quality and value to our customers since 1976. Crafco is the worlds leading manufacturer in quantity and diversity of packaged pavement preservation products and equipment. As a subsidiary of Ergon Inc. our core values consist of Empowered Service Selfless Leadership Purposeful Growth and Respectful Relationships which provide an excellent work environment for future growth. We have a great culture of people working together. If you are looking for a great career with a job you enjoy check us out.
Learn more about Crafco and Ergon:
us to see if you can be a part of our TEAM.
Crafco Inc. is an EEO employer and a drugfree workplace. Applicants must be authorized to work in the US and have a valid drivers license. Any employment offers are contingent upon a preemployment drug test background check and MVR..
Required Experience:
IC
Employment Type
Full-Time
