End User Support Specialist II
End User Support Specialist II
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1 Vacancy
Job Description
Are you looking to help transform a company and an industry As a Stewart employee youll be joining a company that is committed to helping you own develop and nurture your career while growing our company. We invest in your career journey because we understand that as you grow so does our company. You will be part of a diverse and equitable work environment that reflects the customers we serve. Youll be empowered to use your unique experiences passion and skills to help our company constantly evolve and improve. Together we can achieve our vision of becoming the premier title services company.
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Job Description
Job Summary
Job Responsibilities
- Provides a high level of customer service and timely technical support for enduser computer and networking issues to ensure enduser productivity
- Responsible for the installation configuration and ongoing functionality of desktop computers peripheral equipment and software
- Troubleshoots and responds to situations where standard procedures have failed in isolating or fixing equipment or software problems and performs restorative and maintenance actions either remotely or at enduser location to resolve enduser problems
- Typically resolves issues referred by help desk support
- Follows standard procedures and guidelines
- Understands how assigned duties relate to others within the team and how the team integrates with related teams
- Impacts own team through the quality of the support provided
- Recognizes and solves typical problems; selects solutions from established options
- Communicates moderately complex information in routine situations typically within own team
- Works under general supervision with limited ability to modify approach
- Individual contributor having no supervisory responsibilities; manages own workload
- Performs all other duties as assigned by management
Education
- High school diploma required; Bachelors preferred
Experience
- Typically requires 2 years of related work experience
Equal Employment Opportunity Employer
Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process please contact us by email at .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
