Business Operations Manager
Business Operations Manager
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Job Description
Equal Employment Opportunity Statement
Klik Solutions is an equal opportunity employer and complies with all applicable federal state and local laws prohibiting discrimination in employment. In all hiring and employment practices Klik Solutions does not discriminate against any employee or applicant based on race color religion sex sexual orientation gender identity gender expression age national origin citizenship status disability genetic information marital status veteran status or any other protected characteristic under applicable law.
Reasonable Accommodation Policy
Consistent with the Americans with Disabilities Act (ADA) Klik Solutions is committed to providing reasonable accommodations to qualified applicants and employees with disabilities. If you need assistance or accommodation due to a disability please contact HR contact information. All requests for reasonable accommodation will be evaluated on a casebycase basis in accordance with applicable laws.
About Klik Solutions
Klik Solutions has evolved far beyond its origins as a Managed Services Provider (MSP). Today we are a comprehensive technology solutions provider offering a broad spectrum of services including digital marketing data services software and application development and integration compliance security solutions and cloud expertise.
We partner with our clients to provide endtoend technology solutions helping them thrive in the digital era through robust IT structures strategic digital marketing datadriven insights regulatory compliance security measures and seamless software and application integration.
Position Overview
We are seeking an experienced and resultsdriven Business Operations Manager to join our team. This role is pivotal in managing and overseeing the daytoday operations of the business including finance human resources and customer service.
Role and Responsibilities:
- Recruitment and Onboarding/Offboarding:
- Assist in drafting job descriptions posting vacancies and screening resumes.
- Facilitate the new hire orientation process and ensure a smooth onboarding experience.
- Ensure a smooth exit for offboarded employees
- Asset Management
- Manage companyowned technology assets and lifecycle.
- Employee Relations:
- Address employee inquiries concerns and issues promptly and professionally.
- Mediate conflicts and provide guidance to foster positive working relationships.
- Assist in implementing employee engagement initiatives and feedback mechanisms.
- Training and Development:
- Identify training needs and collaborate with departments to design relevant programs.
- Coordinate and manage employee training sessions workshops and development plans.
- Monitor and evaluate the effectiveness of training initiatives.
- Benefits and Compensation:
- Support benefits administration including enrollment changes and queries.
- Collaborate with finance to ensure accurate payroll processing and resolve discrepancies.
- Assist in conducting compensation benchmarking and analysis.
- PTO management and enforcement.
- Performance Management and Compensation:
- Support the performance appraisal process by coordinating reviews feedback and documentation.
- Assist managers in setting performance goals and providing coaching to improve performance.
- Contribute to the continuous improvement of performance management practices.
- Administer compensation changes triggered by performance metrics.
- HR Policies and Compliance:
- Participate in the development review and communication of HR policies and procedures.
- Ensure compliance with employment laws regulations and company policies.
- Maintain accurate HR records and data for reporting and auditing purposes.
- Data Analysis and Reporting:
- Collect and analyze HR data to provide insights and recommendations for HR strategies.
- Generate regular and adhoc reports on HR metrics trends and key performance indicators.
- Employee Development and Succession Planning:
- Support talent development initiatives including identifying highpotential employees.
- Collaborate with managers on succession planning and career development opportunities.
- Accounting & Financial Management
- Oversee accounts payable/receivable and payroll.
- Prepare analyze and present accurate financial reports to senior management and stakeholders.
- Ensure compliance with tax regulations financial policies and reporting standards.
- Manage the MSPs subscriptionbased revenue models ensuring accurate invoicing and revenue recognition.
- Administer sales commissions and oversee the management of referral agents to ensure timely and accurate payouts.
- Maintain oversight of office management tasks including supplies inventory and maintenance coordination.
- Manage the Accounting mailbox to ensure efficient communication and issue resolution.
- Operational Leadership
- Oversee procurement processes vendor management and contract negotiations to ensure value for money.
- Monitor key performance indicators (KPIs) and implement strategies for continuous operational improvement.
- Identify and mitigate operational risks to maintain service excellence and business continuity.
- Participate in Business Process Management initiatives.
- Team Collaboration & Management
- Work closely with department heads to align financial and operational priorities.
- Drive process automation and system optimization initiatives to enhance efficiency and scalability.
- Crossfunctional training with other Operations departments.
Education & Experience
- Bachelors degree in Accounting Finance Business Administration or related field (CPA or CMA preferred).
- Minimum of 5 years of experience in accounting and operations management preferably in an MSP or IT services environment.
- Proven track record of managing subscriptionbased revenue models and understanding SaaS financial metrics.
Skills
- Expertise in financial software and tools (e.g. QuickBooks NetSuite or similar ERP systems).
- Strong analytical skills with the ability to interpret financial data and drive decisionmaking.
- Exceptional organizational and timemanagement skills.
- Knowledge of IT service delivery processes and tools (e.g. PSA systems like ConnectWise or Autotask).
- Excellent communication and leadership abilities.
- Strong knowledge of employment laws regulations and HR best practices.
- Detailoriented with strong organizational and multitasking abilities.
- Proficient in HRIS (Human Resources Information System) and Microsoft Office Suite.
- Ability to maintain confidentiality and handle sensitive information.
- Professional certifications (e.g. PHR SHRMCP) are a plus.
Required Experience:
Manager
Employment Type
Full-Time
