Lab Client Services Rep
Lab Client Services Rep
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About Childrens Minnesota
Childrens Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children from before birth through young adulthood. An independent and notforprofit system since 1924 Childrens Minnesota is one system serving kids throughout the Upper Midwest at two freestanding hospitals nine primary care clinics multiple specialty clinics and seven rehabilitation sites. As The Kids Experts in our region Childrens Minnesota is regularly ranked by U.S. News & World Report as a top childrens hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit .
Childrens Minnesota is proud to be recognized by Modern Healthcare as one of 2023s Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy care delivery and promoting diversity equity and inclusion in their organizations and the industry.
Department Overview
Position Summary
This position is the front line individual who provides exemplary customer service to laboratory clients both inperson and by phone. Provides first response to phone calls that come into the lab greets patients and families and maintains a safe welcoming environment at all times modeling service excellence. Answers questions warmly promptly and correctly and solves problems as needed. This individual is the key liaison to other departments and provides information schedules lab appointments scans orders/reports into electronic medical record mails reports and supports customers.
Schedule
MondayFriday:
Mpls Campus
No weekends and No holidays
Education:* High school diploma or equivalent required.
Experience:
* Previous experience in a healthcare setting or education in a healthcare related field preferred.
* Minimum one year customer service experience required.
Knowledge/Skills/Abilities:
* Excellent verbal and written communication skills.
* Possesses outstanding professional and positive customer service skills.
* Must have excellent problem solving and follow up skills.
* Demonstrates pleasant telephone voice and helpful manner.
* Experience with healthcare computer information systems.
* Solid knowledge of medical terminology.
* Must be highly organized efficient and multifunctional work independently and within a team.
* Demonstrates a forward thinking approach continually looking for ways to improve processes tools and resources to best serve the healthcare team and clients.
Physical Demands
Please click here to view the Physical Demands
The posted salary represents a market competitive range based on salary survey benchmark data for similar roles in the local or national market. When determining individual pay rates we carefully consider a wide range of factors including but not limited to market indicators for the specific role the skills education training credentials and experience of the candidate internal equity and organizational needs.
In addition to your salary this position may be eligible for medical dental vision retirement and other fringe benefits. Positions that require night weekend or oncall work may be eligible for shift differentials or premium pay.
All job offers are contingent upon successful completion of an occupational health assessment drug screen background investigation and compliance with the U.S. Government Form I9 Employment Eligibility Verification.
Childrens Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race color creed sex religion national origin sexual orientation genetic information gender identity or expression age veteran status disability pregnancy citizenship status or any other characteristic protected under applicable federal state or local law.
Employment Type
Full Time
