Customer Service Representative
Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
About Ongaro and Sons:
At Ongaro and Sons we have served Marin and Sonoma counties with dedication since 1932. As a familyoperated business we pride ourselves on integrity service quality and commitment. We aim to be a beacon of trust and excellence within our community continually enhancing the lives of our customers and employees alike.
About the position:
The Call Center seeks an individual who takes pride in providing 100% customer satisfaction. The Customer Service Representative handles inbound calls to schedule new appointments addresses customer concerns makes outbound calls to promote specials and communicates with the public on our social media platforms.
Duties/Responsibilities:
The essential functions include but are not limited to:
- Handle heavy loads of inbound calls professionally and efficiently.
- Ensure a quality experience by relaying detailed and accurate information.
- Make outbound calls to promote specials to existing or potential customers.
- Respond to social media leads from platforms such as Yelp Google Facebook X Instagram etc.
- Respond to emails from customers and company emails.
- Use callguided scripts to create a job and book an appointment.
- Review booked calls to ensure the account is set up correctly and all preset questions are answered.
- Work closely with the Dispatch team to book priority calls.
- Keep detailed notes in all work orders.
- Resolve customer concerns and follow up to ensure satisfaction.
- Provide support across all company departments as needed fostering a collaborative environment and ensuring operational efficiency.
- Participate in rotational Saturday shifts as required.
- Saturday shift duties include dispatching monitoring the dispatch board converting sold jobs scheduling etc.
- Perform additional tasks as needed.
Qualifications:
- Minimum 2 years of customer service experience
- Proficient computer skills
- Excellent verbal and written communication skills
- Excellent organizational skills and attention to detail
- Strong problemsolving skills
- Ability to multitask
- Spanish speaker is a plus
Compensation:
- $24 with added performance incentives
Benefits:
- 100% paid medical dental vision and chiropractic insurance for employee
- 100% paid disability insurance for employee
- 401k with matching plan up to 4% after one year of employment
- Life insurance up to $100000
- 56 hours of FTO time 02 years employed
- 40 Hours of Sick time annually after 90 days of employment
- Opportunity for growth within the company
- Companyprovided training
For career opportunities or inquiries please visit or reach out to us at. We look forward to hearing from you!
Ongaro and Sons is committed to developing a culture of diversity equity respect and inclusion and striving to maintain a workforce that reflects the communities that we serve. Ongaro and Sons is an equal opportunity employer and does not discriminate based on race color religion sex sexual orientation gender identity national origin age disability protected veteran status or any other protected status.
Required Experience:
Senior IC
Employment Type
Full-Time
