Case Manager at Laura's House Emergency Shelter / Bi-Lingual Spanish Preferred - Full Time

LAURAS HOUSE

JOB DESCRIPTION

JOB TITLE: Case Manager/Advocate

REPORTS TO: Lead Care Manager

STATUS: Nonexempt

LOCATION: Domestic Violence Resource Center/Advocacy Center

JOB SUMMARY:

The Case Manager/Advocate is responsible for the provision of case management services at Lauras House Emergency Shelter. The Case Manager plays a vital role in enhancing community awareness and collaboration regarding domestic violence issues. The Case Manager will conduct outreach initiatives to inform stakeholders about available resources and services ensuring timely intervention and assistance for individuals affected by domestic violence. By fostering these essential connections the Case Manager will contribute to a holistic approach in addressing the needs of survivors promoting safety healing and empowerment within the community.

JOB DUTIES:

1. Develop and implement a case management plan addressing the physical financial emergency medical vocational educational emotional and housing needs of the client and their children.
2. Complete intake assessments with Lauras House clients living in the community or in residence at the Emergency Shelter/Transitional Living Center via telephone and inperson.
3. Maintain accurate current and complete case files for each client.
4. Enter statistical and descriptive data for contract and other reporting requirements as needed.
5. Provide crisis intervention by telephone or in person as needed.
6. Provide clients with transportation as needed.
7. Facilitate client groups as needed.
8. Supervise volunteers as needed.
9. Actively engage in community outreach efforts to help raise awareness about domestic violence and Lauras House services.
10. Establish and maintain working relationships/partnerships with other agencies to better serve Lauras House clients.
11. Represent Lauras House at networking events.
12. Enforce the Emergency Shelters policies and procedures.
13. Assist other departments at the shelter as needed.
14. Other duties as assigned.

ADDITIONAL RESPONSIBILITIES:

1. Maintain the confidentiality of client staff volunteer and agency information. Exceptions include information pertaining to child abuse elder abuse danger to self or others or in response to an authorized release of information.
2. Maintain appropriate boundaries with clients and other staff.
3. Represent the agency in a positive professional manner at all times.
4. Maintain a tidy organized work area.
5. Participate in agency functions as a participant or presenter as needed.
6. Evening and weekend hours as needed.

EDUCATION AND EXPERIENCE:

1. Bachelors degree in social sciences human services or related field or equivalent experience required.
2. One or more years of legal advocacy or case management experience preferred.
3. 40hour domestic violence training as required by law. (Can be completed after hire).

KNOWLEDGE SKILLS AND ABILITIES:

1. Bilingual Spanish preferred.
2. Excellent oral and written communication skills.
3. Basic computer skills.

JOB QUALIFICATIONS:

1. Valid drivers license reliable transportation and appropriate insurance.
2. Completion of Live Scan.
3. Employee is occasionally required to stand walk sit use hands to finger handle or feel climb or balance stoop kneel crouch or crawl talk or hear and taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.

This description reflects the principal functions of the job for the purpose of job evaluation. It should not be construed as a detailed description of all work requirements of the job nor shall be construed as giving exclusive responsibility for every function described.

EQUAL EMPLOYMENT OPPORTUNITY

Lauras House is committed to providing a work environment that is free of discrimination. It is the policy of Lauras House to conduct our relations with employees and applicants for employment based on merit without regard to race (including traits historically associated with race including but not limited to hair texture and protective hairstyles such as braids locks and twists) color citizenship status religion (all aspects of religious beliefs observance or practice including religious dress or grooming practices) creed political affiliation or belief sex (including pregnancy childbirth breastfeeding or related medical conditions) sexual orientation age gender (including gender identity and gender expression) gender transitioning physical or mental disability physical handicap national origin (including language use restrictions and possession of a drivers license issued under Vehicle Code section 12801.9) marital status ancestry medical condition genetic characteristics genetic information military or veterans status status as a victim of domestic violence sexual assault or stalking updating personal information based on a lawful change of name social security number or federal employment authorization document Employees receipt of public assistance (such as MediCal) or any other protected status in accordance with the requirements of all Federal State and local laws prohibiting discrimination. Company policy also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. Discrimination can also include failing to reasonably accommodate religious practices or qualified individuals with disabilities where the accommodation does not pose an undue hardship.

The Company is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company.

Pay discrimination between employees of the opposite sex or different race or ethnicity performing substantially similar work as defined by the California Fair Pay Act as amended and federal law is prohibited.

Required Experience:

Manager