Senior Engagement Specialist - Teller
Senior Engagement Specialist - Teller
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Job Description
Our Miller Hill location is now seeking a Senior Engagement Specialist (Teller) to join our team. This professional memberfocused and detailedoriented individual handles financial transactions opens foundational accounts and builds strong relationships with members. Our goal is to provide excellent service by promoting credit union products answering inquiries and educating members on policies and services.
Key Responsibilities
- Provide a high level of service to all credit union members.
- Identify members financial needs and recommend appropriate products and services.
- Execute accurate financial transactions.
- Perform daytoday inbranch operational duties.
- Cash handling.
- Leverage MCCU resources to remain current with credit union policies procedures products and services.
- Interact with and support other team members.
- Provide guidance on MCCU and Branch culture to ensure alignment with organizational values and expectations.
- Effectively work to solve problems and resolve issues.
- Demonstrate the ability to act quickly and decisively when unforeseen circumstances arise.
Qualifications
- High school diploma or equivalent
- Three or more years of experience in customer service or sales
- Cash handling experience
- Previous experience in the financial industry is preferred.
- Strong attention to detail and success completing work with accuracy
- Proficient in using Sheets Excel and Templates for scheduling
- Demonstrated creative problemsolving
- Comfortable working with the public and escalated member concerns
- Strong time management skills with the ability to consistently meet deadlines and manage multiple tasks effectively
Schedule
- Schedule will vary Monday Friday 7:45 a.m. 6:15 p.m. and Saturdays 9 a.m. 12 p.m.
Wage & Hour Details
- Fulltime
- Nonexempt
- Starting pay range: $20$23/hr pay commensurate with experience
Benefits
- Medical dental and vision plan options
- Health Saving Account and Flexible Spending Account options
- 401(k) with competitive company match
- Paid time off paid holidays personal time and paid volunteer time
- Development time and tuition reimbursement
- Company provided life insurance shortterm and longterm disability insurance
- Voluntary benefits including life critical illness accident and hospital indemnity coverage
- Paid parental leave
- Discretionary annual profitsharing bonus
Equal Opportunity Employer/Veterans/Disabled
Members Cooperative Credit Union (MCCU) is an Equal Employment Opportunity employer. We are committed to an inclusive organizational environment that encourages the full participation of all members of our diverse workforce and enables everyone to maximize their talents skills and abilities to serve our members. MCCU recruits hires employs trains promotes and compensates individuals based on jobrelated qualifications and skills. We do not discriminate based on race color religion marital status age national origin ancestry physical or mental disability medical condition pregnancy genetic information gender sexual orientation gender identity or expression veteran status or any other status protected under federal state or local law.
For questions or if you need assistance completing the application process please contact
Required Experience:
Senior IC
Employment Type
Hourly
