Public Safety Telecommunicator Supervisor
Public Safety Telecommunicator Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Purpose of the position:
The purpose of this position is to perform administrative and supervisory duties in overseeing 911 telecommunications operations. The role supports the Operations Manager in implementing highperformance strategies to achieve departmental priorities goals and objectives.
Minimum Education Training and/or Experience (required at time of hire):High school diploma or GED and a minimum of two (2) years as a Public Safety Telecommunicator Assistant Supervisor with Buncombe County and has both the Law Enforcement and EMS/Fire Telecommunicator Training and Certification Tracks; OR a minimum of four (4) years of 911 telecommunicator experience and has both the Law Enforcement and EMS/Fire Telecommunicator Training and Certification Tracks; OR equivalent combination of training and experience sufficient to successfully perform the essential duties of the specific position as listed above.
Additional Training and Experience: None.
License or Certification Required by Statute or Regulation: Telecommunicator Certification CPR Certification Emergency Medical Dispatch (EMD) Certification and APCO CTO Supervision Certification.
Essential Functions of the position:
Oversee squad daily operations monitoring calls and providing technical guidance.
Oversee compliance with divisional policies procedures and protocols.
Perform quality control by listening and evaluating 911 calls and radio transmissions for compliance to include coaching & feedback to employees.
Maintain schedules to ensure adequate staffing levels
Ensure all equipment is working properly report any deficiencies and serve as liaison for repair work.
Investigate initial citizen complaints on members of the assigned squad.
Serve as a Division of Criminal Information Assistant Terminal Agency Coordinator (ATAC)
Coordinate with pretrial services to monitor and track pretrial release participants and violators.
Receive emergency and nonemergency calls from the public through the emergency telephone system obtaining pertinent information from callers to determine the nature and location of the emergency.
Prioritize and dispatch calls for service for both emergency service disciplines (EMS/Fire and Law)
Maintain accurate and timely records.
Administer or make recommendations for routine personnel matters affecting subordinates.
Perform other related duties as assigned.
Knowledge Skills Abilities:
Knowledge of Federal Communications Commission rules and regulations concerning radio communications.
Thorough knowledge of state and federal laws concerning use of criminal records.
Thorough knowledge of departmental policies and procedures.
Knowledge of the operation of a wide variety of communications equipment.
Knowledge of the locations and capabilities of available fire rescue emergency medical units and law enforcement units.
Knowledge of the geographical layout of the County as to location of streets important buildings and other landmarks.
Knowledge of the principles and techniques of supervision; Ability to supervise and coordinate the work of subordinates in a 24X7 operation.
Ability to select appropriate emergency and nonemergency units to respond to situations in given areas of the county.
Ability to communicate effectively with the public maintain professional demeanor and patiently give instructions.
Ability to elicit information from callers and officers including properly and quickly document information and actions.
Ability to prioritize calls and requests.
Ability to use a variety of computer and communications systems.
Ability to make quick decisions based on information from callers and law enforcement officers.
Ability to solicit information from and relay information to callers and law enforcement officers.
In order to uphold internal pay parity and equity salaries are nonnegotiable for new and current Buncombe County employees. All new employees are paid according to their years of relevant education and experience above minimum requirements for the position and employees have the opportunity to obtain pay increases via cost of living increases and promotions.
Buncombe County Government realizes the importance of a diverse professional workforce and the need to foster a responsive and innovative organizational culture one that fully engages all of our employees honoring and building on each employees unique experiences opinions and perspective.
It is the policy of Buncombe County to provide equal employment opportunities (EEO) to all persons regardless of race natural hair or hairstyles ethnicity creed color sex sexual orientation gender identity or expression national origin or ancestry marital or familial status pregnancy veteran status religious belief or nonbelief age or disability or any other legally protected class under federal or NC State law. EEO practices and employment decisions regarding recruitment hiring assignment promotion and compensation shall not be based on any of these protected classes. In addition the County expressly prohibits any form of workplace harassment or discrimination.
Applicants for employment are invited to participate in the affirmative action program by reporting their status as a protected veteran or other minority. In extending this invitation we advise you that: (a) workers (applicants) are under no obligation to respond but may do so in the future if they choose; (b) responses will remain confidential within the human resource department; and (c) responses will be used only for the necessary information to include in our affirmative action program. We are a company that values diversity. We actively encourage women minorities veterans and disabled employees to apply. Refusal to provide this information will have no bearing on your application and will not subject you to any adverse treatment.
Required Experience:
Manager
Employment Type
Full-Time
