Director of Housekeeping
Director of Housekeeping
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Job Description
Hotel:
Hilton Charlotte Airport2800 Coliseum Centre DriveCharlotte NC 28217Director of HousekeepingFull timeAtrium SPIRIT where teamwork passion and appreciation ignite service excellence
Whats in it for you
The Atrium SPIRIT is a belief in the power of Service Perseverance Inclusion Respect Innovation and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences work together to overcome challenges and are passionate about positively impacting those around us.
- Career Growth & Learning 40% of our management hires are internal promotions!
- Invest in Your Future 401(k) plan with company match.
- Comprehensive Health Coverage Medical dental and vision insurance options.
- Paid Time Off & Vacation Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
- Perks That Fit Your Life Enjoy DailyPay wellness programs tuition reimbursement and exclusive discounts on your favorite brands and services.
- Purpose & Impact Make a difference through Atriums community service and volunteer programs.
Primary Purpose:
The primary purpose of the Director of Housekeeping is to provide guests with an excellent room experience ensuring that all operational standards and procedures for the Housekeeping and Laundry Department (including Hilton brand and Atrium management requirements) are being followed by all Associates. You will report to the Assistant General Manager and oversee supervisors line staff and support personnel.
Work Performed:
As a Housekeeping Leader you will be responsible for overseeing daily Housekeeping operations in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:
Managing the cleanliness and quality standards of guest rooms public areas restrooms offices and meeting spaces
Ensuring rooms are clean and available to guests in a timely and efficient manner
Overseeing department operations including systems management cost controls budgeting and policy enforcement
Conducting inspections and ensuring quality compliance
Recruiting training and developing team members through supervision coaching evaluations and recognition
Participating in department meetings and supporting operational excellence
Required Prior Experience:
3 years of experience in Hotel Management
Preferred Prior Experience:
Experience in Housekeeping Management (previous Directorlevel experience preferred)
Required Education:
High School Diploma or equivalent
Preferred Education:
Associates degree or higher in hospitality business or related field
Required Technology:
Basic computer knowledge including the Microsoft Suite of Word Excel PowerPoint Outlook andTeams; Experience with hotel information systems
Required Physical:
Able to lift a minimum of 50lbsoccasionally
Able to stand and/or walk for duration of scheduled shift
Required Other:
Flexible to working days early morningseveningsnightsweekends holidays and special events
Excellent verbal and written communication skills
Preferred Other:
BiLingual
Actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set years & depth of experience certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected Veteran status.
Required Experience:
Director
Employment Type
Full-Time
