Director, Operational Excellence & Business Agility, Boston, MA

Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized enabling you to thrive both professionally and personally. Here you will find ample opportunities to connect and collaborate with talented colleagues from around the world sharing insights and driving innovation together. Join us at Santander where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits if you are interested in exploring the possibilities We Want to Talk to You!

The Director Operational Excellence & Business Agility champions a culture of agility and collaboration driving alignment and efficiency across teams. This role is critical in fostering innovation and improving governance processes and routines to optimize workflows and improve velocity and quality to meet organizational objectives.

Job Family Description:

Primarily responsible for driving largescale change fostering innovation and ensuring operational excellence to position the company for speed quality and competitiveness. A primary objective will be to unify and stimulate crosscollaboration between the different areas of the Product & Platform function as well as the wider business. Leads cultural and organizational change efforts to embed agility efficiency and a customerfirst mindset.

Job Function Description:

Works as a strategic partner with business owners project leaders product managers technology and other stakeholders to lead the improvement of the organizations Agile operating model. Works with partners across the organization to implement tools and processes that will support the strategies optimize business processes and enhance employee and customer experiences. Will be responsible for leading the transformation and change initiatives required to both stabilize and transform the product management target operating mode.

Essential Functions/Responsibility Statements:

• Oversee and lead the implementation of Agile practices across the Retail Banking & Transformation organization (Santander and Openbank).
• Creates leads and evolves the Agile operating model across business and technology.
• Develops a roadmap to deliver on the desired target operating model including processes and functions integral to the support of the product management function focusing on increasing quality and speed.
• Identifies opportunities to integrate new capabilities and innovations into the companys collaboration project management and product management tools.
• Partners with business owners Risk and Compliance Technology and other key stakeholders to drive development and execution of Santanders agile transformation roadmap
• Leverages research and datadriven insights to identify opportunities propose solutions create and maintain roadmaps and improve performance
• Leads the execution of agile development processes collaborating with Product Managers Product Owners and Technology Leaders to improve day to day execution of program deliverables.
• Generates buyin and facilitate crossfunctional collaboration with a wide range of technical stakeholder.
• Works across departments to enable the teams to reach their goals; includes risk and change management processes.
• Drive the adoption of Agile principles and frameworks including SAFe Scrum Kanban and Lean Agile methodologies
• Collaborate with crossfunctional teams and coaches to identify process improvement opportunities aligned with Agile principles.
• Monitor performance metrics and collect feedback to drive continuous improvement.

Qualifications:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• BS/BA degree or higher: Project Management Business Technology or related Field REQUIRED
• MBA Preferred

Licenses/Certification:

• Scrum or Scaled Agile Framework (SAFe) certification Preferred

Work Experience:

• 10 Years Industry experience in Product Management consulting or agile transformation experience Required
• 5 Years Management / leadership experience Required

Skills and Abilities:

• Strong understanding and demonstration of Product Management
• Seasoned strategist and creative leader who is able to drive Digital strategy creative delivery and realtime/ongoing optimization
• Ability to foster a positive and motivating work environment encouraging feedback and innovation
• Strong analytical prioritization interpersonal problemsolving and presentation skills.
• Must have excellent professional presentation skills and the ability to interact and engage all levels of management/leadership
• Strong leadership initiative and planning skills
• Experience leading high engagement crossfunctional strategy execution
• Experience driving the adoption of and achieving successful Agile practices across organizations
  
  

EEO Statement: At Santander we value and respect differences in our workforce. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin genetics disability age veteran status or any other characteristic protected by law.

Working Conditions: Frequent Minimal physical effort such as sitting standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds able to bend kneel climb ladders.

Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (nonexempt) the annual range is based on a 40hour work week. The exact compensation may vary based on skills experience training licensure and certifications and location.

Benefits:

Santander Benefits 2025 Santander OnGoing/NH eGuide ()

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin genetics disability age veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting standingand walking is required for this role. Depending on location occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

If this sounds like a role you are interested in then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason please contact us at to discuss your needs.