Position Summary:
This role will support the design implementation monitoring and continuous optimization of the network infrastructure for University of Iowa Healthcare. This position will support and advance Wide Area Network (WAN) operations to ensure secure reliable connectivity for critical healthcare functions. This role will oversee the execution of technical projects provide expertise on advanced network technologies conduct comprehensive network assessments and troubleshooting and ensure optimal performance across core access layer and WiFi networking services.
This is an onsite position with the flexibility to transition to a hybrid work arrangement after the initial onboarding period. Additionally this role requires participation in a 24x7 oncall rotation. Ideal candidates will demonstrate a collaborative mindset expertise in enterpriselevel network operations and the ability to excel in a dynamic healthcareoriented environment.
Position Responsibilities:
- Work in concert with others to plan and manage the design development and support of the UIHC enterprise wireless and wired networks and services.
- Install and maintain switching and routing network communication electronics in LAN MAN and WAN environments.
- Monitor data network health using various network applications for live analysis troubleshooting and RCA investigation.
- Operate management tools and utilities to design implement document and troubleshoot network services.
- Participate in and/or lead communication services problem solving across numerous device types utilizing wireless copper and fiber optic transmission media.
- Troubleshoot problems of moderate to a high degree of complexity and determine and recommend appropriate action for correction. Work with vendors other staff members and end users to ensure and maintain proper working conditions.
- Plan and coordinate local and remote service outages and subsequent restoration with telecommunication providers infrastructure network and end user community as required.
- Assist with security monitoring performance monitoring diagnostics testing and preventative maintenance of communications equipment and communication services.
- Develop and implement detailed procedures related to network installation operation performance monitoring security preventative maintenance customer support troubleshooting and repair. Ensure that all procedures and inventory documentation are kept accurate and current.
- Assist in developing training KB templates and standard operating procedure documentation.
- Analyze communication requirements and assist in developing new solutions and services recommendations.
- Assist in determining project estimates in terms of cost time and resources required.
- Prepare written and oral recommendations for management staff regarding network system or service improvements.
- Provide technical guidance and assistance to peer network engineers desktop and helpdesk staff and other departments as required.
- Keep abreast of trends and technical development in the networking field especially as it relates to healthcare.
- Follow policies and procedures in accordance with the guidelines of The University of Iowa Hospitals and Clinics (UIHC) and HealthCare Information Systems (HCIS)
- Perform other duties as delegated in support of overall HCIS activities.
- May provide functional supervision over other network engineering staff.
Health Care Information Systems (HCIS) provides and supports information and communication systems and technology that facilitate quality patient care progressive medical education and innovative research.
HCIS services University of Iowa Health Care by providing comprehensive highlevel support for patient care delivery internal and external communication technology innovation medical education and research. Creating and maintaining a positive productive and rewarding environment for information technology and communication staff
Pay Grade: $85843.00 to commensurate 5B
The University of Iowa offers a generous benefits package including 24 days paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at of Time: 100%
Location: 3281 Ridgeway Drive Coralville Iowa
Staff Type: Professional & Scientific
Type of Position: Regular
Education Required
Requires a Bachelors degree in Computer Science Electrical Engineering or related field or an equivalent combination of education and experience.
Experience Requirements
- Minimum of three years of experience with the design installation and management of enterpriseclass wired data network services.
- Knowledge of the OSI model industry best practices and design/configuration standards for communication technologies and services
- Demonstrated ability to work independently and in team environments with a strong focus on customer service.
- Strong verbal and written communication skills.
- A valid drivers license and ability to meet and maintain UI Fleet Safety Standards.
Desirable Qualifications
- Experience in a Healthcare environment.
- Experience with various operating systems including Windows Mac OS and mobile device Oses.
- Experience with management platforms including Cisco Catalyst Center ISE Cisco Spaces Infoblox SDWAN management MS Azure portal and Equinix Network Edge.
- Knowledge of and experience with configuration and maintenance of BGP OSPF STP HSRP QoS 802.1q 802.1x QoS MPLS DNS DHCP multicast Syslog.
- Knowledge of various Cisco hardware families including 8k ISR 9k switching 9k WiFi.
To be considered applicants must uploada resume (under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. A cover letter is desired as part of the application process. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.
Successful candidates will be subject to a criminal background and credential check. This position is not eligible for University sponsorship for employment authorization.
For additional questions contact Dean Awe
Additional Information
Compensation
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Required Experience:
Senior IC