Receptionist - Imaging (PRN)
Receptionist - Imaging (PRN)
Posted on :
20-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
20-05-2025
Job Description
Overview
At Houston Methodist the Receptionist position is responsible for greeting visitors and delivering exceptional customer service assistance which entails answering calls and fielding them accordingly addressing visitor questions and needs and providing an overall welcoming environment. This positions responsibilities often include performing ad hoc administrative duties as needed may sort/distribute mail and possibly managing office supplies. In partnership with the management the Receptionist position will ensure the departments patient visitor and customer interactions are in accordance with Houston Methodists I CARE values of integrity compassion accountability respect and excellence and established standard operating procedures which includes all staff providing unparalleled patient care and customer service in a timely professional and safe manner.
Houston Methodist Standard
PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental Scope of Service and Provision of Care plans as applicable for description of primary age groups and populations served by this job for the respective HM entity.
Refer to departmental Scope of Service and Provision of Care plans as applicable for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
- Provide personalized care and service by consistently demonstrating our I CARE values:
- INTEGRITY: We are honest and ethical in all we say and do.
- COMPASSION: We embrace the whole person including emotional ethical physical and spiritual needs.
- ACCOUNTABILITY: We hold ourselves accountable for all our actions.
- RESPECT: We treat every individual as a person of worth dignity and value.
- EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
- Practices the Caring and Serving Model
- Delivers personalized service using HM Service Standards
- Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET Managing Up Key Words)
- Intentionally collaborates with other healthcare professionals involved in patients/customers or employees experiential journeys to ensure strong communication ease of access to information and a seamless experience
- Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job
- Actively supports the organizations vision fulfills the mission and abides by the I CARE values
Responsibilities
PEOPLE ESSENTIAL FUNCTIONS
SERVICE ESSENTIAL FUNCTIONS
QUALITY/SAFETY ESSENTIAL FUNCTIONS
FINANCE ESSENTIAL FUNCTIONS
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
This job description is not intended to be allinclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
- Promotes a positive work environment and contributes to a dynamic team focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the team by actively communicating and reporting pertinent information and data in a comprehensive manner.
- Receives and screens visitors and telephone calls in a professional and courteous manner and handles general inquiries timely and professionally.
- Routes calls to appropriate person or takes complete messages with accurate date time name number and information which includes determining the nature of each call.
- Provides contributions towards improvement of department scores for employee engagement i.e. peertopeer accountability.
SERVICE ESSENTIAL FUNCTIONS
- Performs administrative tasks and duties specific to department being supported as appropriate. Maintains a professional work space and keeps it well stocked with supplies.
- Develops ongoing relationships and interactions with internal stakeholders and clinicians; understands and serves the needs of the department and sources goods services and equipment as appropriate.
- Contributes to meeting/exceeding department and organization targets for patient satisfaction measures.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
- Accurately utilizes electronic medical record system identifying and/or entering patient demographics as appropriate.
- Actively participates in organizing the work flow problemsolving and managing multiple ongoing priorities with minimal supervision.
- Maintains a safe environment following all policies and procedures for safety hazardous material. Reports accidents promptly and corrects minor safety hazards.
- Identifies and escalates issues and opportunities for improvement. Follows up on action items to ensure completion of assignments. Contributes towards improving department/practice quality and safety scores.
FINANCE ESSENTIAL FUNCTIONS
- Uses resources efficiently; does not waste supplies. Selfmotivated to independently manage time effectively and prioritize daily tasks minimizing incidental overtime. Utilizes time efficiently and helps other team members.
- Maintains adequate copier/printer paper and toner; beverage and other inventory items as appropriate. Initiates office equipment (copy machine fax machine and printers etc.) service calls and follows up to ensure that required maintenance/repairs are performed in a timely manner. Assists with routine equipment troubleshooting such as paper jams ink cartridge replacement etc.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
- Identifies and assumes responsibility of own learning needs and seeks continuing education opportunities to meet those needs. Completes and updates the My Development Plan on an ongoing basis. Ensures own career discussions occur with appropriate management.
- Offers innovative solutions through participation in performance improvement projects and activities. Follows up on action items to ensure completion of assignments.
This job description is not intended to be allinclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
Qualifications
EDUCATION
WORK EXPERIENCE
- High School diploma or equivalent education (examples include: GED verification of homeschool equivalency partial or full completion of postsecondary education etc.)
WORK EXPERIENCE
- One year of clerical support/telephonic experience preferably in a customer service or call center environment
License/Certification
LICENSES AND CERTIFICATIONS REQUIRED
- N/A
KSA/ Supplemental Data
KNOWLEDGE SKILLS AND ABILITIES
- Demonstrates the skills and competencies necessary to safely perform the assigned job determined through ongoing skills competency assessments and performance evaluations
- Sufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially with regard to activities impacting patient or employee safety or security
- Ability to effectively communicate with patients physicians family members and coworkers in a manner consistent with a customer service focus and application of positive language principles
- Conducts self in a professional manner at all times
- Excellent written and verbal communication skills
- Demonstrates a learning attitude toward solving problems using good reasoning and judgment in a high stress environment
- Demonstrates a positive demeanor and strong multitasking abilities
- Ability to work with peers in a team situation
- Very strong organization skills and detailoriented nature
- Professional handling of exposure to confidential/sensitive information
- Proficient in computer skills for documentation
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
- Uniform Yes
- Scrubs No
- Business professional Yes
- Other (department approved) Yes
ONCALL*
*Note that employees may be required to be oncall during emergencies (ie. DIsaster Severe Weather Events etc) regardless of selection below.
- On Call* No
TRAVEL**
**Travel specifications may vary by department**
- May require travel within the Houston Metropolitan area Yes
- May require travel outside Houston Metropolitan area No
Company Profile
Houston Methodist The Woodlands opened in 2017 as the eighth hospital in the Houston Methodist system. This 187bed 470000squarefoot fullservice acute care hospital offers many of the same services as our flagship hospital in the Texas Medical Center. Also on the $380 million hospital campus located at the intersection of I45 and TX 242 is a medical office building which opened in 2016. Medical Office Building 1 includes a breast care center cancer center & infusion center orthopedics & sports medicine rehabilitation services wellness services and an outpatient laboratory in addition to multispecialty physician practices. A second medical office building and 785car parking garage opened in 2018.
Employment Type
Gig
Key Skills
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