Receptionist
Receptionist
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Job Description
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.
- office
Facilities Operations
- Greetings to visitors
- Recognizing visitors types including candidates vendors family and friends
- Assisting visitors to contact their host
- Ensuring visitors fill in necessary information including names companies and contact numbers
- Issuing visitor stickers and reminding employees to escort their visitors all the time in client Office
- Recording visitors entrance / leave time
Badge Management Assistant
- Distributing badge to new hired employees.
- Verifying employees identity via Phone Tool.
- Helping temperate badges for the employees who forget to bring badge.
Helpdesk
- Provide helpdesk hotline number for logging service requests
- Conduct analysis of service requests for improvement
- Conduct customer satisfaction survey to show proactive follow-up and satisfactory closure
- 100% of requests to be processed immediately if received within business operating hours
- Tracking all metrics and complete periodic reports to manage of Action Line performance and indicators at appropriate levels.
- Work order recording dispatch and follow up
Profitability/ Savings Initiatives:
- Assist the Senior Jones Lang LaSalle Account Leadership team with generating operational savings and creating initiatives to improve processes and practices
Risk Management
- Assist in the implementation and management of a property risk management program
- Follow established escalation procedures and incident reporting procedures
Customer Service / Client Relationships:
- Provide superior customer service
- Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user.
- Pro-actively manage clients expectations ensuring that the service levels are maintained.
Reporting:
- Assist in the budgeting process as required
- Provide input as required into the Monthly Report to facility manager
- Active involvement in the monitoring and achieving the required Key Performance Indicators
Training:
- Actively participate in all planned training activities
Leadership / Staff Management:
- Actively support an environment that supports teamwork co-operation & performance excellence within the onsite team
Location:
On-site Beijing CHNIf this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!
JLL Privacy Notice
Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data please view our Candidate Privacy Statement and Supplemental Privacy Statement for Individuals in China.
For additional details please see our career site pages for each country.
For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Employment Type
Full-Time
