Enablement Manager, Pre-suit Premises Operations

At Morgan & Morgan the work we do matters. For millions of Americans were their last line of defense against insurance companies large corporations or defective goods. From attorneys in all 50 states to client support staff creative marketing to operations teams every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6000 employees are all united by one mission: For the People.

Our Premises Liability Operations team is growing! Were looking to bring on an Enablement Manager who will will assist in all case operations within our presuit team! A successful candidate will aid leadership in providing training management and productivity for our case staff in multiple regions across our firm and have a direct hand in ensuring business operations are at peak performance.

Salary: $7585k

Responsibilities
Oversee and develop Case Manager Leads across various markets focusing on driving their performance in alignment with team objectives and overarching business goals.
Monitor and enforce compliance of case staff while promoting a positive work environment.
Enforce operational goals for case staff and monitor performance in realtime through KPIs and dashboards.
Resolve roadblocks and challenges for case staff by managing and tracking support from other departments (e.g. Learning & Development I.T. H.R. etc.).
Audit case files to ensure employees are working efficiently and meeting their metrics in a timely manner.
Establish enable and execute additional processes for auditing performance.
Review metrics to proactively identify areas of improvement for case staff.
Facilitate case staff training with internal Learning and Development Team.
Guide case staff to negotiate claims proactively and aggressively to settlement.
Contribute to team strategic initiatives and help build shared standards and processes.
Communicate firm goals and vision to staff.
Onboard new hires and facilitate shadowing with other Case Managers and Case Manager Leads.
Build relationships with case staff and attorneys in each region.

Qualifications
Bachelors degree in business administration or related field or equivalent work experience.
2 years of paralegal or litigation experience in the personal injury industry.
Exceptional leadership time management facilitation and organizational skills.
Working knowledge of change management principles and performance evaluation processes.
Ability to work both independently and in a group setting.
Be adaptable curious and creatively solve problems in an evolving space capable of managing complexity while maintaining a sense of balance.

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Benefits

Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people not the powerful. This success starts with our staff. For fulltime employees we offer an excellent benefits package including medical and dental insurance 401(k) plan paid time off and paid holidays.

Equal Opportunity Statement

Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

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