Manager, Payments Success, Amazon Business Payments

The B2B Payments team is responsible for creating and operating a worldwide collection of products and services by enabling seamless business payments throughout Amazon. Our mission is to create the most customercentric payment products payment experience and procurement services for business clients that empower any business to engage with Amazon from anywhere and in any way. We provide invoicing working capital and payment acceptance solutions to Amazon Business customers. We are part of the global Amazon Payments organization who aims to delight our customers by building payment experiences and financial services that are trusted valued and easy to use from anywhere in any way.

We are seeking a customerobsessed resultsoriented manager to lead the Payment Success team for Pay by Invoice experience our flagship 1P product. You will be leading a team that is responsible for driving reduction of defects streamlining operations across distributed teams and scaling procuretopay payment best practices. This role requires a handson leader who is unafraid to roll up their sleeves and help unblock the team member. You will partner crossfunctionally with Finance Product Sales Credit and Customer Support teams to set the strategic direction and prioritize initiatives to deliver a frictionless payment experience to our customers. The ideal candidate will combine strong program management and analytical skills deep operational excellence and a proven track record of leading continuous improvement and automation initiatives.

Key job responsibilities
Lead the vision strategy and execution for payments success
Manage a team of payment success managers to continually drive improvements and enable a better CX
Develop your team of payment success managers effectively developing their careers fostering a culture of inclusion collaboration and customer obsession
Collaborate closely with crossfunctional teams including FinOps CS Marketing Product and AB
Develop and implement mechanisms to contribute to B2B Payments scale in EU.
Provide oversight and guidance to crossfunctional project teams
Enable effective usage of data to identify pain points related the customer experience and create plans goals and priorities to address identified pain points.
Foster strong relationships with teams across B2B Payments leading and influencing others effectively to achieve crossfunctional alignment on goals and successful product/service launch execution.

Experience managing teams of 3 or more
Experience managing analyzing and communicating results to senior leadership
Experience owning program strategy and end to end delivery
Experience implementing repeatable processes and driving automation or standardization
Experience in program or project management
Experience delivering cross functional projects

Knowledge of SQL

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.