Agent Senior Inhouse Sales FRA
Agent Senior Inhouse Sales FRA
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Job Description
Task Responsibilities:
We are looking for a dedicatedAgent Senior Inhouse Salesto start in one of our offices in Frankfurt (Main) Stuttgart Munich Hamburg or Dsseldorf.
The Agent Inhouse Sales is responsible for supporting sales activities by ensuring timely responses to customer inquiries managing quotes and facilitating bookings. The role is crucial in maintaining a high standard of customer service and ensuring that all processes are followed according to company guidelines.
1. Responding to Customer Sales Queries Managing Bookings and Followup:
- Prioritize incoming quotes according to established guidelines
- Adhere to pricing guidelines to offer competitive quotes that help secure new business
- Provide swift responses to customer inquiries including adhoc and urgent (spot) requests by utilizing CargoLux tools (LEAP).
- Offer multiple options on quotes to ensure customers always find a suitable solution in terms of price and time.
- Coordinate special cargo requests with internal stakeholders such as Regional Managers and Global Logistics.
- Promote the use of CargoLuxs valueadded services.
- Direct customers towards using CargoLuxs digital sales channels to increase awareness and utilization.
- Assist customers with booking confirmations through digital channels to prevent potential booking failures.
- Notify customers of any changes in the initial quotation parameters.
- Update all bookingrelated information before the preflight phase.
- Ensure all bookings are correctly completed including applicable rates special cargo codes (SCCs) and additional charges.
- Ensure all bookings meet compliance and regulatory checks prior to departure.
- Proactively follow up on pending offers by phone and email.
2. Ensure Customer Service and Sales Activities:
- Actively contact potential customers in cases of shortnotice space availability.
- Provide relevant market information to the Sales Management team.
- Manage CVProduct and CVPricing requests in coordination with the responsible team.
- Coordinate CVProduct/CVPricing bookings ensuring adherence to agreed processes and continuous communication with the customer.
- Monitor daily work using available data and dashboards to ensure efficiency.
Essential Requirements For The Position:
- Secondary technical education or accomplished apprenticeship with focus on logistics or any other relevant field
- First work experience is considered as an advantage
- Familiarity with CargoLux systems and tools such as LEAP (or similar cargo management software) is preferred.
- Strong organizational and timemanagement skills to handle multiple tasks
- Strong written and oral communication skills in German and English
- Feeling comfortable to work in a team as well as autonomously
- Proficiency in MS Office
Working Conditions:
- Diversified job in an exciting and growing industry
- Open door policy
- 30 days of annual vacation vacation allowance and 13month salary
- Highly motivated and dynamic Team
- Certificate of good conduct will be required
Required Experience:
Senior IC
Employment Type
Full-Time
