Amazon Freight is seeking a highly skilled and motivated Freight Operations Associate to support the movement of freight shipments for our external customers. This is an exciting opportunity to join a rapidly growing team responsible for ensuring seamless freight movements across North America for our customers.
The ideal candidate will have a background in transportation and logistics with excellent data analysis and problemsolving skills. You will be responsible for communicating directly with external partners such as carriers and suppliers to resolve daily freight movement issues. This role requires the ability to quickly understand business impacts pull and analyze data from multiple systems and drive process improvements to eliminate root causes of defects.
Key job responsibilities
Maintain constant tactical communication with external freight partners (carriers suppliers and customers) and internal stakeholders (product business intelligence sales and fulfillment centers)
Expertly pull data from various databases using tools like Excel SQL and Access to perform adhoc reporting and analysis
Publish performance metrics to help drive business results and identify areas for improvement
Systematically escalate issues or data variances to the appropriate teams and follow through on resolutions
Meet tight deadlines to address critical business needs while tracking and measuring your own activities
Demonstrate strong verbal and written communication skills to present findings and recommendations
1 years of working with computers and Microsoft Office (including Outlook Word and Excel) experience
High school or equivalent diploma
Work 40 hours/week and overtime as required
Work a flexible schedule/shift/work area including weekends nights and/or holidays
Are 18 years of age or older
Highly proficient in both spoken and written English and Mandarin (Common European Framework of Reference C1)
A completed Bachelors Degree from an accredited university or 2 years Amazon work experience
Degree in Engineering Operations Logistics or related field
Expertise in MS Access and SQL
Proficiency in Lean and Six Sigma
Experience in manufacturing transportation customer service and/or distribution environments
Demonstrated experience using data to drive root cause elimination and process improvement.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
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