eSales Agent - Mercedes-Benz of Fort Myers
eSales Agent - Mercedes-Benz of Fort Myers
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Salary Not Disclosed
1 Vacancy
Job Description
The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or preowned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls establishing contact and a great first impression with our customers. The eSales Agents responsibility is to deliver a premium customer experience by responding to inquiries in a prompt professional accurate and courteous manner.
This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership along with current inventory finance and incentive programs. The agent will receive continuous training in exceptional customer service sales tactics overcoming objections and developing customer relationships.
The eSales Agent will report to the Traffic Manager if applicable or Sales Manager. Compensation is tied to appointment and sales performance.
Duties and Responsibilities:
- Answer inbound phone calls internet inquiries and chats
- Provide guests with timely relevant responses to address customer questions and needs
- Facilitate providing guests price and purchasing information
- Provide payment options and quotes
- Generate sales and acquisition appointments
- Manage organizers to stay up to date with follow up of all active guests
- Adhere to specific outreach cadence required for new inquiries
- Maintain a thorough understanding of KPIs
Requirements:
- Minimum 1 year call center or sales focused experience
- Able to set priorities multitask and achieve goals
- Ability to perform in a fast paced environment
- Ability to work on a team
- Exceptional communication skills both written and verbal
- Highly proficient in verbal phone skills
- Ability to establish and maintain strong internal and external relationships
- Strong organizational and time management skills
- Must be adaptable to change
- Proficient using a computer
- Evening and weekend schedule availability required
Qualifications :
What Were Looking For:
Demonstrated automotive sales experience
Experience in virtual/online selling
Outgoing energetic and passionate people
Be transparent
Take the high road
Willingness to learn
Take ownership
Celebrate small successes
Additional Information :
What We Offer:
Uncapped commission potential
Health Dental and Vision Insurance
401k with 4% company match
Paid vacation
Access to leadership and personal development programs
Casual dress code
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
