Lead Transcript Specialist

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Academy of Art University is seeking a Lead Transcript Specialist to drive special projects for the office and advises on escalated reviews in addition to the Transcript Specialist responsibilities supporting a set portfolio of prospective and incoming students as they prepare for their first semester at the Academy. Lead Transcript Specialists are responsible for monitoring all aspects of the transcript submission process including verifying admissions eligibility and proper placement in first semester coursework due to transferred and waived units.

This position is hybrid in San Francisco CA.

Responsibilities:

• Run weekly reports to perform internal quality assurance checks for team operations.
• Drive special projects including the ongoing cleanup of the external org ID database.
• Perform specialized transcript reviews for departments with specific requirements.
• Advise on complex transcript reviews as needed.
• Provide a highquality comprehensive customer service experience to incoming students and academic partners to ensure a smooth admissions experience.
• Independently prioritize outreach to students and partners ensuring all deadlines are met.
• Establish a deep understanding of all Admissions and transferrelated University policies.
• Utilize critical thinking skills to evaluate external course descriptions and degree programs in comparison with internal academic policy to determine transferable college credit.
• Research academic requirements outlined by the Department of Education individual states accrediting bodies and foreign countries to determine incoming student eligibility.
• Effectively communicate technical information through a variety of communication platforms to a diverse student population.
• Coach students and Admissions Representatives on submitting outstanding required documentation.
• Support eligible students in the portfolio submission process and enter any resulting waivers or transfer credits.
• Advise on accurate placement in first semester coursework.
• Calculate GPA (Grade Point Average) for Cal Grant purposes and code results in PeopleSoft.
• Enter waivers and applicable transfer credits from qualifying exam scores.
• Enter SAT ACT and AP (Advance Placement) test scores into student database.
• Assist with commencement preparation and event support.
• Perform other duties as assigned.

Compensation:

$25.00 per hour

Benefits:
Academy of Art University offers fulltime employees health insurance 401k options paid vacation based on years of service (15 days accrual at start) paid holidays paid sick leave and a commuter benefit program. The Academy also offers fulltime employees an opportunity to take one undergraduate course tuition free each semester.

Application Deadline: June 15 2025

Academy of Art University is an equal opportunity employer. All applicants will be considered regardless of age Aids or HIV positive status marital status domestic partnership medical condition or genetic characteristics race or national origin pregnancy religion sex gender identity gender or sexual orientation name change citizenship physical or mental disability veteran status or other status protected by federal state local or other law. Academy of Art University will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Equal access to the hiring process services and employment is available to all persons. Applicants requiring accommodations to the application and/or interview process should contact the Human Resources Department at .