Warranty Clerk
Warranty Clerk
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Our Mission is Simple: to create an uncommonly exceptional experience for guests automotive needs and employees longterm career goals. Woody Anderson Ford was founded in 1961 on the principles of integrity accountability and teamwork. We are a locally owned dealership with a family friendly culture.
What We Offer
- Full Time $18/hour
- Health Insurance with optional Vision and Dental coverage
- Employer Provided Life Insurance
- 401(k) Savings Plan with Employer Match
- Closed on Sundays
- Paid Vacation Paid Sick Leave and Paid Company Holidays
- Wellness Program
- Employee Discounts
- Paid Training
- WorkLife Balance
- FamilyFriendly and Inclusive Team Culture
- Ongoing Professional Development
- Career Growth and Internal Promotions
- Custom and Competitive Wage Plans
Responsibilities
- Schedule warranty repair orders and submit claims of manufacturer warranty
- Maintain receivables schedules; service contract claim submissionand follow up
- Coordinatewith vendors and manufacturers to ensure prompt receipt and shipment of replacement parts
- Communicate with Service Advisors to definescope ofwarranty claims
- Process all warranty paperwork to ensure proper documentation and to verify criteria
- Reconcile warranty receivables and work with accounting department to obtain payments
- Stayabreast of all factory recalls announcements and procedures
- Establish and build positive relationships withmanufacturers designated warranty representatives andrepresentatives ofaftermarket warranty companieswith which the dealership conducts business
- Review every warranty repair order written for proper completion accuracy and legibility
- Determine applicable labor operation codes failure codes and/or other administrative data required
- Ensure all deductibles are properly documented to ensure they are collected from the guest at the time of repair completion
- Review returned and/or rejected warranty claims and prepare repair orders forresubmission
- Maintain record of claims submitted returned/rejected and paid and their current status
Qualifications
- High school diploma or the equivalent
- Minimum of 2 years of Ford warranty administration experience OR
- Minimum of 2 years of Service Advisor and/or Service Coordinator experience preferred
- Exceptional communication skills and experience dealing with complex issues and customer concerns
- Integrity and honesty are absolute requirements
- Effectively model and reinforce company Core Values and Mission Statement
- Valid drivers license and good driving record
- Pass preemployment drug screen and subsequent random drug screens
- Ability to work effectively in a fastpaced environment
- Ability to type and utilize all functions of a computer and various operating programs
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Employment Type
Full-Time
