Child Support Supervisor
Child Support Supervisor
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Job Description
Introduction
Make a Difference with DHSS
Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and wellbeing fostering selfsufficiency and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.
We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kickstart your profession.
For more information please visit today!
Summary Statement
Essential Functions
Essential functions are fundamental core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class specifications are descriptive and not restrictive incumbents can complete job duties of similar kind not specifically listed here.
- Interview obligees and assess their needs to determine the appropriate course of action. Update case records to include location of noncustodial parent and custodial parent asset identification and establishment of paternity.
- Access multiple national state and local jurisdiction database systems to gather information for the processing establishment and enforcement of child support cases.
- Research/review obligees/obligors case record to prepare petitions motions wage attachments and various legal documents.
- Review case record to answer questions from obligee/obligor employers in state and outofstate agencies and elected officials. Document all inquiries in an automated system.
- Refer obligee/obligor to other public/private agencies for services appropriate for their needs.
- Maintain records and reports and shares information with other public/private agencies.
- Interview obligee/obligor to elicit sensitive information from persons of various socioeconomic backgrounds.
- May provide outreach/education programs by working with various public and private social service agencies schools and correctional facilities.
- Recognize crisis/dangerous situations and avoid/defuse through application of appropriate procedures/processes.
Job Requirements
JOB REQUIREMENTS for Child Support Supervisor
Applicants must have education training and/or experience demonstrating competence in each of the following areas:
- Three years experience in case management which includes assessing planningdeveloping implementing monitoring and evaluating options and services to meet an individuals human service needs.
- Three years experience in interviewing clients and their families to obtain facts explore issues and identify courses of action.
- Three years experience in interpreting child support laws rules regulations standards policies and procedures.
- Three years experience in narrative report writing.
- Three years experience in legal or judicial mediation.
- Three years experience in quality improvement such as evaluating the quality of services identifying problems and needs and recommending corrective action and improvements to ensure optimum service delivery goals and objectives are met and ensure compliance with applicable laws rules regulations and standards.
- Knowledge of staff supervision acquired through course work academic training training provided through an employer or performing as a lead worker overseeing the work of others; OR supervising staff which may include planning assigning reviewing and evaluating the work of others; OR supervising through subordinate supervisors a group of professional technical and clerical employees.
Conditions of Hire
Criminal background check:A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.
Applicants must be legally authorized to work in the United States. The State of Delaware participates in EVerify and will provide the federal government with your Form I9 information to confirm that you are authorized to work in the U.S. For more information refer to ourJob Seeker Resources.
DHSS does not provide employmentbased sponsorship.
Benefits
To learn more about the comprehensive benefit package please visit our website at Process
The application and supplemental questionnaire are evaluated based upon a rating of your education training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment job title and job duties. For education and training list name of educational provider training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment education and training history as it relates to the job requirements.
Once you have submitted your application online all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the My Applications tab .
Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process. TDD users may request an auxiliary aid or service by calling (800)or by visiting . You may also call (302)or email for additional applicant services support.
The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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