The Company
About Culligan
Founded by Emmett Culligan in 1936 Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced stateoftheart water filtration and treatment products. These products include water softeners drinking water systems wholehouse systems and solutions for businesses. Culligans network of franchise dealers is the largest in the world with over 900 dealers in 90 countries. Many Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit
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About Quench
Quench USA Inc. offers bottlefree filtered water solutions for healthy and environmentally conscious consumers outside the home through direct sales and independent dealers across North America. Our bottlefree water coolers ice machines sparkling water dispensers and coffee brewers purify the existing water supply to provide reliable and convenient filtered water to a broad mix of businesses including government education healthcare manufacturing retail hospitality and other large commercial customers including more than half of the Fortune 500. Quench has grown from a small regional company to a national and international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. The Company has a sustainable mission and value proposition and is the leading consolidator in a fastgrowing market. Headquartered in King of Prussia PA Quench has sales and service operations across North America to serve our 60000 customers and a network of over 250 independent dealers selling products under the brand names Pure Water Technology Wellsys and Bluline. Quench is a Culligan Company.
Values: Be Quenchy
KWENCH ee; adjective
Going above and beyond for ones customers colleagues and company.
Demonstrating positivity dependability honesty and collaboration.
Balancing life and work and having fun doing it.
The Position
The Cash Applications Supervisor will be responsible for managing training and mentoring the cash applications team members. This person is accountable for the teams daily responsibilities which include the appropriate application of customer payments received via electronic (EFT ACH credit card) and nonelectronic (lockbox) methods. In performing his/her duties the Cash Applications Supervisor will be responsible for balancing cash on a daily basis and will support the team as necessary in researching unapplied payments analyzing complex cash matters and collaborating with other departments within Quench. In addition this person is expected to stay informed of his/her teams needs identify process improvement opportunities and guide the team to be successful.
Essential Functions
Manage and address complex cash application matters in a fastpaced high volume environment
Process and oversee daily team responsibilities
Troubleshoot and problem solve cash discrepancies
Collaborate with other internal teams to address customer concerns both accurately and timely
Reconcile all daily cash transactions and adjustments
Review and approve adjustments credit memos and customer refunds
Manage mentor train and engage team members
Review research and analyze complex cash matters to assist team members
Perform other process improvement or cash applicationrelated ad hoc projects as necessary
Qualifications
Five (5) to ten (10) years experience in cash management or equivalent field
Strong proficiency in Excel
Understanding of accounting concepts related to billing and cash applications required; undergraduate degree in accounting or business a plus
Strong leadership skills and prior supervisory experience preferred
Strong research skills and attention to detail
Extremely organized
High degree of professional integrity; really cares about getting the right answer
Solid written and verbal communication skills
Zuora billing and ordertocash software platform experience a plus