Sr Manager, Field Engagement, Emerging Markets

About Agero:

Wherever drivers go were leading the way. Ageros mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and datadriven technology strengthening our clients relationships with their customers. As the #1 B2B whitelabel provider of digital driver assistance services were pushing the industry in a new direction taking manual processes and redefining them as digital transparent and connected. This includes: an industryleading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers insurance carriers and many others. Managing one of the largest national networks of service providers Agero responds to approximately 12 million service events annually. Agero a member company of The Cross Country Group is headquartered in Medford Mass. with operations throughout North America. To learn more visit Summary:

The Senior Manager Emerging Markets plays a vital role in driving market level adoption utilization satisfactory and performance execution of company solutions. success satisfaction and utilization of the companys product solutions. This position focuses on driving field implementation utilization satisfaction and operational issues resolution.

In this high impact role you will be responsible for guiding clients through the adoption and integration of our products and services into their operational workflows ultimately leading to measurable business outcomes. The Senior Manager will collaborate closely with internal teams and client stakeholders to support the implementation of enablement strategies that foster client satisfaction retention and growth.

In the Emerging Markets Line of Business we identify design develop and deliver innovativesolutions and services that tackle realworld challenges. Your efforts will directly drive profitablegrowth for Agero all while ensuring that these solutions are both scalable and sustainable for longterm success.

Essential Functions:

• Client Engagement & Enablement: Manage relationships with key assigned clients with a focus on facilitating solution adoption and demonstrating tangible value. Contribute to the design and delivery of enablement programs that align with client objectives and promote product usage.
• Utilization Support: Support the development and execution of adoption plans. Monitor usage data and provide actionable recommendations to empower clients to maximize the value of our solutions.
• Account Growth Collaboration: Partner closely with sales and account management teams to identify and support opportunities for crossselling and upselling by enhancing client engagement and showcasing product value.
• CrossFunctional Coordination: Collaborate with product engineering marketing and sales teams to share client feedback contribute to the improvement of training and onboarding resources and enhance the overall client experience.
• Client Success Metrics: Track and report on key client usage and success metrics. Leverage these insights to support client health assessments recommend proactive interventions and contribute to the optimization of enablement approaches.
• Issue Resolution: Coordinate efforts to address client challenges related to adoption or product usage. Facilitate the identification of solutions in collaboration with product and support teams.

Job Specifications & Role Based Competencies Knowledge Skills & Abilities:

Education: Bachelors degree in Business Management or a related field (or equivalentexperience). Additional certifications or training in client success or project management is a plus.

Experience:6 years in a client success account management or consulting role with a strongemphasis on postsales enablement and solution adoption. Experience in solution consulting orenablement roles focused on increasing product adoption is preferred. Experience managinglargescale client implementations or transformation programs is a plus.

Role Based Competencies (Knowledge Skills & Abilities):

• Leadership: Demonstrated ability to guide clientfacing initiatives and contribute effectively to crossfunctional projects. Capable of mentoring junior team members and collaborating effectively in a dynamic environment.
• CrossFunctional Collaboration: Experience working collaboratively with product sales marketing and engineering teams to align on client needs and support the delivery of enablement initiatives.
• Verbal Communication: Strong interpersonal skills with the ability to communicate clearly and effectively with client stakeholders and internal teams to support adoption and engagement.
• Written Communication: Proficient in developing clear and concise documentation and clientfacing materials including reports training content and communications.
• Client Engagement: Proven ability to support key clients by contributing to the execution of adoption plans addressing their needs and fostering longterm satisfaction.
• Revenue Growth: Supports account growth by identifying usage patterns and collaborating with sales/account teams on opportunities for expansion through enhanced solution adoption.
• Analytical Thinking: Comfortable utilizing data and client feedback to generate insights inform decisionmaking and recommend enhancements to enablement programs.
• Problem Solving: Proactively identifies client challenges and collaborates with internal teams to develop creative and actionable solutions that improve product adoption.
• Project Management: Ability to manage multiple client enablement projects track timelines and ensure effective delivery of key milestones.
• Systems and Data Tools: Experience working with CRM Dealer Management Systems and reporting dashboards.

Working Relationships:Collaborates with product engineering sales and marketing teamsto execute client enablement initiatives. Develops trusted relationships with client contacts tosupport adoption and gather feedback.

Additional Requirements: 3040% Travel Required

Hiring In:

• United States: AZ CA FL GA NH IL KY MA MI NC NM TN VA
• Canada: Province of Ontario

The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location experience job related skills and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.

National Pay Range

$115000$140000 USD

Life at Agero:

At Agero youll find a workplace where your unique perspective is not just welcomed its celebrated. We believe that our differences make us stronger and were committed to creating an environment where every employee feels a sense of belonging. If youre looking for a company that values your individuality provides opportunities for growth and champions open communication Agero is the place for you. Join our team and help us drive the future of driver assistance while experiencing a workplace where you can truly thrive.

Benefits Built for Wellbeing:

Ageros innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote wellbeing encourage personal development and ensure financial stability. Our benefits include:

• Health and Wellness: Healthcare dental vision disability life insurance and mental health benefits for associates and their families.
• Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
• WorkLife Balance: Flexible time off paid sick leave and ten paid holidays annually.
• For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year paid sick leave and ten paid holidays annually.

• Family Support: Parental planning benefits to assist associates through lifes milestones.
• Bonus/Incentive Programs

Join Agero and experience a workplace that invests in your success both personally and professionally.