At ViaQuest Psychiatric & Behavioral Solutions we offer unique and individualized care to children
adolescents adults the aging population those with developmental disabilities and those suffering from extreme trauma. Our clients are supported by a team of mental health counselors social workers certified nurse practitioners case managers and psychiatrists to ensure the best outcomes for those we serve. Apply today and make a difference in the lives of the clients we serve!
Accountability Objectives:
The Office Medical Assistant plays a dual role in supporting clinic operations. This position combines frontoffice administrative duties with backoffice clinical tasks. Responsibilities include reception scheduling insurance verification basic medical procedures patient coordination and supporting psychiatry staff.
PEOPLE:
Greet and assist patients visitors and callers in a friendly professional manner
Answer phones route calls and take messages as assigned
Communicate openly and clearly with the care team and leadership
Maintain confidentiality of patient and employee information per HIPAA
Provide reassurance and clear communication to clients during appointments
Participate in trainings and team meetings as needed
PROCESS:
Schedule and confirm appointments; communicate changes
Perform administrative tasks including faxing copying filing scanning
Maintain accurate client records and documentation
Check and document vital signs (BP weight pulse temperature)
Prepare rooms and assist during psychiatric assessments when needed
Administer injections as ordered by the provider
Clean exam rooms and ensure proper sanitation protocols are followed
Maintain adequate inventory of office and medical supplies
Coordinate documentation from psychiatric rounds for partner facilities
Provide coverage and assistance as needed to ensure clinic runs smoothly
Other duties as assigned
PROFIT:
Submit accurate and timely billing documentation and records
Assist with insurance eligibility checks and client onboarding
Track mileage and time per company guidelines
Use supplies and equipment responsibly to minimize waste
QUALITY:
Ensure clean and professional appearance of all clinic areas
Accurately maintain electronic and paper documentation systems
Follow all safety protocols and infection control procedures
Proactively suggest improvements to clinic flow or client experience
Minimum Requirements:
Medical Assistant certification required
Minimum age 18
Experience in administrative and/or clinical healthcare setting preferred
Strong customer service communication and computer skills
Ability to multitask and work in a fastpaced environment
Knowledge of HIPAA basic clinical procedures and scheduling software
Professional organized and adaptable in handling varied responsibilities